Quarterly Pivot: Healthcare IT Trends in Q3 2021

Discover the latest healthcare IT and revenue cycle management trends for Q3 in our latest Quarterly Pivot report. 

Inside this EXCLUSIVE Q3 (2021) Report, you’ll learn about …

  • Trends You Can’t Afford to Miss 
  • Game-Changing Healthcare IT Innovations and Events 
  • Industry Thought Leadership Worth Downloading

Read the top trends and download the FREE five-page exclusive report below:

Virtual Care

VP of Advisory Services and Virtual Care, Laura Kreofsky, gives the rundown on the latest trends in virtual care.


Walmart acquires Virtual Care platform, and plans expand care to 16 states. Walmart has acquired Telehealth provider MeMD, and has announced intent to expand healthcare across 16 states More detailed information here announced it will also expand its virtual care to other companies and Amazon employees in all 50 states. Within 2 years, Amazon has become a major player across a large continuum of care delivery.

Amazon continues to expand and attract interest in Amazon Care service. Contact Us for more information and/or pro bono assistance navigating the application process.

Debate over future of phone-based telehealth: Spearheaded by a bill review in California, State Medicaid programs are looking to determine the long-term reimbursement for phone based telehealth. More detailed information here.

Data Analytics


New Players and Partnerships: Google Health and Amazon have aggressively entered the healthcare market; Google is primarily focused on partnerships with payors and large provider organizations to focus on using Google’s technology, Care Studio, to better assess and display clinical data, using tools such as artificial intelligence. Amazon remains focused on supply chain, with Amazon-owned businesses like PillPack looking to disrupt the retail pharmacy space.

Robotic Process Automation: Many organizations are looking to drive additional efficiencies and cost savings. Typically, these are identified by Data Analytics efforts, and then improved/automated via tools such as Robotic Process Automation.

Data Analytics as a Service: As organizational requirements for data expand, and stakeholders have more complex, sophisticated requests for data, many organizations are partnering with Pivot Point to provide expertise not only on the EMR reporting platforms such as Epic’s Cogito Suite, but also with aligned tools such as Microsoft PowerBI, Tableau and Qlik.

Analytics Strategy: Over the last 10 years, we saw the electronic medical record become a key driver of strategy for a health system; we are now seeing data analytics making that transition into a mission-critical, core strategic platform. As such, organizations are turning to Pivot Point’s strategy team to help them maximize the value and utility of their data across their healthcare enterprise, including with external provider and payor partners.


Artificial Intelligence (AI)/Machine Learning (ML): As noted above, AI/ML is a major focus right now. Cloud technologies and advancements in computing have enabled rapid development and deployment of ML algorithms for varied use cases across the enterprise from clinical care to debt collections. We’ve developed an exciting partnership with Jvion to help more rapidly deploy these technologies to our clients.

Ambient Clinical Intelligence: We’re seeing new technologies using Natural Language Processing to “listen” to recorded patient visits and automate clinical documentation. We expect to see more solutions as the need for clinical automation continues. Judy Faulkner from Epic recently presented their future approach to this, hoping to solve the challenge of dense EMR screens that slow down physicians trying to complete patient visits efficiently. Microsoft’s purchase of Nuance (including Dragon Naturally Speaking) is an interesting evolution to watch and may be just an initial step in their healthcare product strategy.


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Download our FREE full five page exclusive Q3 (2021) report on the trends you don’t want to miss so you can transform your business & get back valuable time.

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