Navigating the intricacies of patient portal maintenance, daily IT resolutions, stakeholder satisfaction and cost management can divert healthcare organizations from their primary care objectives. This is where our expert team steps in, offering robust Tier 1 support services tailored for healthcare organizations aiming for IT operational excellence and enhanced end-user experiences. We’re here around the clock with help desk, clinical service desk and patient portal support, ensuring system stability and timely user assistance.
Addressing general technology challenges such as password resets, system access, provisioning and on-the-fly troubleshooting.
Our clinical workflow specialists expedite first-call resolutions for predominant platforms like Epic and Cerner.
Supporting patients with platforms such as Epic’s MyChart, we resolve queries and troubleshoot persisting issues.
Our commitment is 24/7/365, ensuring users receive help whenever they need it.
For select clientele, we offer specialized agents who become adept with your unique systems and user profiles.
Empowering IT Managed Services
Don’t let inconsistent support hamper your operations. Engage with our Tier 1 support services for unparalleled, outcome-driven enterprise assistance. Let us bolster your IT support, allowing you to concentrate on delivering unparalleled patient care. Benefits that you can expect by partnering with us include the following: