Service Desk Services

Reliable and scalable Tier 1 Support.

Expert support for operational excellence.

Navigating the intricacies of patient portal maintenance, daily IT resolutions, stakeholder satisfaction and cost management can divert healthcare organizations from their primary care objectives. This is where our expert team steps in, offering robust Tier 1 support services tailored for healthcare organizations aiming for IT operational excellence and enhanced end-user experiences. We’re here around the clock with help desk, clinical service desk and patient portal support, ensuring system stability and timely user assistance.

IT Help Desk

Addressing general technology challenges such as password resets, system access, provisioning and on-the-fly troubleshooting.

Clinical Service Desk

Our clinical workflow specialists expedite first-call resolutions for predominant platforms like Epic and Cerner.

Patient Portal Support

Supporting patients with platforms such as Epic’s MyChart, we resolve queries and troubleshoot persisting issues.

Uninterrupted Support

Our commitment is 24/7/365, ensuring users receive help whenever they need it.

Dedicated Support Agents

For select clientele, we offer specialized agents who become adept with your unique systems and user profiles.

Empowering IT Managed Services

Key Pillars of Our Services

Don’t let inconsistent support hamper your operations. Engage with our Tier 1 support services for unparalleled, outcome-driven enterprise assistance. Let us bolster your IT support, allowing you to concentrate on delivering unparalleled patient care. Benefits that you can expect by partnering with us include the following:

  • Efficiency & Savings: Delivering metric-driven support, we ensure optimal ROI.
  • Healthcare Acumen: Our team is well-versed in the latest healthcare technologies, security measures and regulatory mandates.
  • Consistent Stability: With proactive monitoring, our U.S.-based agents ensure system reliability. 
  • Adaptable Scalability: Our experienced teams adjust swiftly to accommodate immediate and evolving requirements.
  • Seamless Integration: Our offerings blend effortlessly with your established tools and systems.

Let's Get Started.