Build and Manage a Training Team for the Long Run

Technical training for an EHR go-live is often hectic, arduous and delayed until the very end of implementation—when timelines are tight, end-users are anxious and IT expenses are highest. Yet much of an organization’s success hinges upon the effectiveness of its EHR system training, both at go-live and over the long term.

Training can have vast ramifications for the project budget and the successful long-term use of the EHR—which is why initial technical training must shift to long-term education. Increasingly, project leadership recognizes this ongoing need, but may have a lot of questions, including:

  • What are the best staffing options for the EHR implementation training project?
  • How many full-time or contract trainers do we need?
  • To what extent will training impact budget and timeline?
  • Which EHR training methodologies can we use, and which will be most effective?

Chris Cooley, Pivot Point Consulting’s lead Epic Program and Training Advisor, has experience on 15 EHR implementations.

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