Expanding Managed Services with PDS Partnership

The partnership agreement brings together deeply experienced teams and strengthens both companies’ managed services capabilities to deliver a trusted, centralized solution for:

  • EHR Service Desk (Tier 1 – 3)
  • Patient Engagement (Patient Portal and Telehealth)
  • Identity & Access Management
  • IT Infrastructure
  • Incidence Management
  • 24x7x365 Help Desk
  • Advisory services to identify and drive value across managed services, the patient experience and healthcare operations

The addition of PDS’ dedicated support experts who manage 50,000+ interactions/month builds upon Pivot Point’s healthcare IT experience in implementing and optimizing EHR systems and providing strategic services.

Our comprehensive suite of services, delivered by a tightly integrated team, provides healthcare organizations with the best quality managed services without compromising physician and patient quality. Our certified professionals free up health systems to focus on business transformation, system enhancement and optimization at a time where operational effectiveness really matters.
– Rachel Marano, Managing Partner & Co-Founder, Pivot Point Consulting

This partnership enables us to provide solutions that integrate trusted EHR specialists from both an application and advisory perspective into the patient experience toolkit – extending the value of investments organizations have made already and delivering even more.
– Greg Fliearman, Principal Consultant, PDS

Organizations can learn more about these new managed services at the HIMSS19 Conference in Orlando. Visit Booth 4125 or come to Urban Tide Restaurant in the Hyatt (connected to the convention center) on February 12 – 14 between 9 a.m. – 4 p.m. The firms will be hosting a cocktail party on Tuesday, February 12th from 6 – 9 p.m. at Marlow’s Tavern (9101 International Dr, Orlando, FL 32819). No vendors, please.

For more information, visit Pivot Point Consulting and PDS.

About Pivot Point Consulting, a Vaco Company
Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and data through their advisory, implementation, optimization and managed services. The company provides strategy and talent solutions for providers, payers and life sciences organizations – with 300 consultants serving over 75 clients across the United States.

Pivot Point Consulting has earned many industry and workplace quality awards including: Highest Rated Vendor in KLAS Implementation Services in the Select Category (July 2017), #1 in KLAS for Epic Consulting in the Select Category (2016) and #9 in Modern Healthcare’s Best Places to Work in 2016.

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About PDS, Inc.
PDS, Inc. is a Midwest-based Information Technology Solution Provider that supports healthcare organizations with Data Center & End User Technologies, Security, Support and Managed Service solutions. PDS has been providing business and clinical application support services for over 20 years with leading healthcare provider clients across the United States.

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