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Expert application support for healthcare IT systems.
Pivot Point Consulting offers comprehensive Tier 2 & 3 support and application management services for healthcare organizations seeking to support and manage their electronic health record (EHR, enterprise resource planning (ERP) and other critical clinical and business systems. Our skilled teams alleviate the burden of managing complex applications so you can focus on strategic initiatives.
Incident Support
Prompt resolution of system glitches ensures minimal downtime. We have achieved up to a 70% reduction in ticket response times.
System Enhancements
In collaboration with your team, we streamline the implementation of enhancement requests, ensuring coherent governance and seamless integration.
System Upgrades
Our certified analysts oversee comprehensive upgrade processes for EHR systems, including Epic and Cerner, as well as ERP systems such as Workday, Infor, Oracle and NetSuite.
Continuous Management
Our 24/7 oversight includes identity/access controls, data analytics, and more, assuring smooth system operation.
Specialized Initiatives
From Epic’s quarterly upgrades to revenue cycle updates, our team is equipped to handle pivotal IT projects.
Training & Development
Beyond training, we ensure your team grasps all system modifications, promoting efficient adaptation.
The Pivot Point Difference
Armed with deep industry knowledge and a wealth of certifications, our teams simplify the complexities health systems encounter in talent acquisition, training and resource management. Our gamut of services encompasses everything from routine system support and solutions to intricate system enhancements and upgrades.
Our collaborative approach with stakeholders, domain experts and tech teams guarantee structured governance and successful rollouts. By harnessing a standardized methodology for upgrades, we not only optimize results, but also curtail system downtimes.
Our seasoned and certified application analysts are committed to providing top-tier support tailored to your needs. At our core, we are driven by our mission and focused on outcomes, ensuring we always uphold our pledge to aid healthcare entities in their IT and application support journeys.
With an unwavering dedication to customer service, an empathetic stance and an integrated approach, we guarantee 24/7/365 onshore assistance. This ensures your teams and patients access the IT support they anticipate, without fail. Stay focused on your principal objectives and let us shoulder your IT support tasks. Partner with us for seamless operations and maximized operational efficiency.
Empowering IT Managed Services
Key Pillars of Our Services
Our seasoned and certified application analysts are committed to providing top-tier support tailored to your needs. At our core, we are driven by our mission and focused on outcomes, ensuring we always uphold our pledge to aid healthcare entities in their IT and application support journeys.
With an unwavering dedication to customer service, an empathetic stance, and an integrated approach, we guarantee 24/7/365 onshore assistance. This ensures your teams and patients access the IT support they anticipate, without fail. Stay focused on your principal objectives and let us shoulder your IT support tasks. Partner with us for seamless operations and maximized operational efficiency.
Elevate your application support standards. Here are some advantages for partnering with us:
- Strategic Focus: Liberate your teams from the routine, enabling them to zero in on core objectives.
- Mitigated Risks: Harnessing our deep healthcare acumen and methodical approaches, we minimize project vulnerabilities.
- Agile Scalability: Our US-based teams adapt swiftly, aligning with evolving needs.
- Streamlined Operations: Elevate system reliability and user experiences with our optimization strategies.
Let's Get Started.
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