Open your digital front door to today’s healthcare consumer

Patient Experience Management

Consumers increasingly expect personalized frictionless healthcare experiences. When they cannot find the help they need when they need it, they become frustrated and less receptive to guidance from their providers. 

Additionally, the ever-increasing use of technology means the patient experience in healthcare has become one of the most important aspects for organizations to manage. They must be able to assure patients that utilizing their platforms will be seamless and intuitive. Being able to provide exceptional patient experience management is critical in this age of increasing digital interaction.  

Unfortunately, many organizations are not prepared to deliver. Limited patient experience strategic planning, sub-optimized solutions or poor execution and communications create missed opportunities to positively impact your patient relationships – and bottom line. 

Pivot Point Consulting delivers an integrated approach to the patient and consumer experience inside – and outside – your organization. With our consulting expertise at your side, you can improve the virtual bedside manner of your organization and maximize the potential of your platform to deliver the most benefits to patients. 

ROI & Metric-based, patient
experience solutions

Our experts specialize in patient journey mapping for healthcare organizations. We help clients develop and execute achievable patient experience road maps that start at the digital front door and extend throughout the enterprise.  Our approach includes: 

  • Assessing market, organizational and technology enablers and risks
  • Developing tailored roadmaps to optimize the consumer experience across your:
  • Website(s)
  • MyChart/patient portal
  • Mobile applications
  • Contact/service centers
  • Front line and contact center
  • Marketing and Communications
  • Telehealth platforms

Our solutions are based in solid, measurable data, meaning you should be able to see the improvements for yourself. When you choose to work with us, you can rest assured we can deliver innovative answers to your needs. We take pride in our ability to collaborate and communicate effectively with our clients to pinpoint the areas that need improvement and optimize their processes, so they function as smoothly as possible. 

We also partner with you to roll out any new processes and train your staff so they can serve as ambassadors. We will stand with you every step of the way so your patient experience platform becomes the best it can be. 

Why Pivot Point?

Our Patient Experience team focuses on metric-based success. We have proven results in helping clients achieve real value, including revenue improvement, customer acquisition and retention, and improved CGCAHPS scores. Our strategy and consulting services have helped more than 100 healthcare organizations across the country realize the most value from their technology and data. 

Through our advisory capabilities, managed services, talent solutions, optimization and implementation strategies, we have helped these enterprises improve the level and quality of care their patients depend on to live better, healthier lives. 

In addition, we work with clients to develop and bring innovative solutions, such as custom mobile applications and integration with leading consumer health apps to enhance the patient experience. 

Improve the patient experience journey.

Download to read more about how our industry-leading solutions and team of experts can work for you.