Case Study: Virtual Training & EHR Go-Live
Completing a successful virtual Epic EHR Go-Live with $65k in cost savings and virtual efficiencies too.
As the COVID-19 pandemic emerged, Carle Foundation Hospital, an integrated health system based in Champaign, Illinois, a was underway with an Epic EHR implementation including a recently acquired community hospital and 6 affiliated multi-specialty clinics. It was critical to have this newly acquired
hospital on the same EHR while balancing the safety of staff and patients.
A formal registration and verification of course completion was created to track student’s training status and completion. Additionally, a detailed schedule for Carle IT support resources was set and these resources assisted with remote training technology testing and troubleshooting to enable a successful training experience. Through collaborative planning, the number of on-site resources was reduced by one-third to reduce contact risk and support the health and safety of patients
Carle and Pivot Point Consulting worked together
to rapidly “pivot” plans at the 11th hour ensuring a successful and safe go-live. Together they developed guiding principles to frame key decisions.
With the guiding principles in place, the team focused on transitioning training from the traditional in-person classroom setting to being 100% virtual. Leveraging
self-guided eLearning, instructor-led sessions and post class exercises. Class schedules, course materials, Provider Personalization Labs (PPL) and End User Proficiency Assessments (EUPA) were all arranged to be delivered remotely.
Additionally, a detailed schedule for Carle IT support resources was set, and these resources assisted with remote training technology testing and troubleshooting to enable a successful training experience.