Helping a $1B health system uncover greater return on EHR investment
After implementing an Epic EHR and revenue cycle system across inpatient and outpatient settings using the vendor’s standard implementation model, executive leadership of a mid-Atlantic, 600-bed health system wanted to drive a greater return on their EHR investment.
Registration staff were spending significant time on repetitive data capture during patient intake. Additionally, they lacked an ambulatory provider referral process to ensure approvals were in place before patients’ appointments. Both hurdles frustrated staff and the patients they were serving, delayed patient care and impacted throughput, billing and collections.