La Clinica de La Raza (La Clinica), based in Oakland,
California, has over 30 clinics spread across three counties. The Stay-at-Home order for COVID-19 from the State of California was announced mid-March 2020 and La Clinica needed a rapidly deployable strategy to finish training and implement its Epic EHR by April 28th.
Together, La Clinica, Pivot Point Consulting and
OCHIN, the IT services provider hosting and
deploying Epic, used the following process:
The virtualized training and go-live approach ensured the Epic implementation stayed on schedule without added risk, or negative financial impact. In fact, the virtual approach reduced travel costs for training and go-live by approximately $300K while addressing the safety of patients, 1,100 staff and almost 100 vendor and contractor staff. Keys to success included: