Free up IT resources to focus on strategic initiatives while maintaining excellent patient support.
As a Community Connect Host, Renown Health faced both a core IT and affiliate service excellence challenge. Renown team members sought to address internal strategic efforts while providing fast and effective application support for affiliates.
The structure of the teams were simply not
intended to do both.
With internal employee satisfaction a top priority, Renown and affiliates needed a focused team that required minimal tactical oversight and freed up the internal team to focus on strategic initiatives.
Renown partnered with Pivot Point Consulting to
collectively develop a strategic Managed Service
solution for their specific needs. After several
discovery sessions, the team (Renown + Pivot Point
Consulting) agreed that an hours-based on-demand
model was the right fit.
A Community Connect Managed Service team integrated seamlessly into Renown’s existing Clinician Apps organization with the following structure:
Engagement Manager for Resource Management
Community Connect Team for Affiliate Epic Maintenance