insights

Health systems need more than storage capacity: they need a comprehensive and strategic approach to archiving applications and data—the what, when, where and how. Here’s why that a business, clinical, and compliance imperative.

If healthcare organizations continue to forge ahead with innovation without a clear assessment of what they already have and how it’s working (or not), they may never achieve the well-managed IT environment that benefits the organization, its providers, and patients. Is this the right time to take a pause for application rationalization? Here are five ways to know.

What’s in your application environment—and why? And is paying for cloud storage or archiving solutions for redundant or barely used applications a smart solution?

The COVID-19 pandemic significantly accelerated healthcare’s adoption of revenue cycle automation, as administrative burdens increased and organizations looked to scale efficiently. The resulting early successes and bot refinement, along with a growing need to capture revenue more quickly, are prompting a bot-powered automation explosion.

In 2024, hospitals got off to a fast start using AI. Many were in a “jump on the bandwagon” mode, aggressively trying out AI without having a big picture strategy. The approach was episodic. The next gen will require more organizational sophistication. Here’s a look at what’s ahead.

What are the critical challenges for healthcare IT leaders in 2025? Our Client Advisory Board, a group that includes CIOs from prestigious academic and regional healthcare organizations, recently met for a three-day offsite to discuss this very question.

In today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.

The floodgates have opened when it comes to AI and hospitals. Vendors and internal advocates alike are knocking on the doors of CIOs, asking for funding. We’d better get used to it—and have a process to deal with the requests. Data suggests the use of AI in healthcare will expand substantially in the next decade.

Pivot Point Senior Vice President of Healthcare Management Consulting, Kulwant Gill, was recently featured in Healthcare Business News on his thoughts around revenue cycle management.