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Procedural & ancillary IT consulting

We provide specialized implementation and optimization services for procedural and ancillary areas that maximize efficiency, performance, and patient care.

// The challenge

Specialized areas, specialized systems

Procedural and ancillary departments have unique demands, including specialized workflows, complex integrations and no room for disruption.

  • Pressure to improve departmental efficiency
  • Scarce specialized module skills
  • Throughput and revenue at risk
  • Ancillary data is poorly integrated

// Our approach

Depth in specialized modules

We bring certified specialists in Epic OpTime, Beaker, Radiant and all major LIS systems who understand surgical, lab and imaging workflows, so procedural and ancillary areas are configured to move faster, bill cleaner and support quality.

// How we help

Specialized support for procedural areas

Consultants reviewing an implementation plan on laptops

Epic

Epic consulting

End-to-end Epic support, from implementation through optimization.

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Physician reviewing a tablet with a patient

Clinical workflow

Clinical workflow optimization

Redesign surgical, lab and imaging workflows for throughput.

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Laptop with secure data and analytics icons

Data

Healthcare data analytics

Surface lab, imaging and utilization data leaders can act on.

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IT analysts at keyboards providing managed IT support

Managed services

Application managed services

Ongoing support and management for these specialized modules.

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// Success stories

Results that speak for themselves

Real outcomes from our clients.

View all success stories
Academic Medical Center
On-time go-live, full functionality

Success story · EHR Consulting

New 144-bed hospital launches on Epic on time

Pivot Point supported ambulatory Epic and built key inpatient apps, so a new hospital launched on time with all critical areas live.

Midwest health system
25% reductionEpic ticket volume

Success story · Managed IT

Turning Epic Ticket Backlogs Into Strategic Wins

Pivot Point took over Willow maintenance and a 150+ ticket backlog, freeing pharmacy to shift from break/fix work to optimization.

Showing story 1 of 2: Academic Medical Center

The Pivot Point team showed they were invested in our joint goal to get tickets done, fix the system, and get the best care to our patients. They were very thoughtful and careful in meeting our expectations.
Manager
Midwest Health System

// Built for the OR and lab

Certified in the specialized modules

We are #1 Best in KLAS for Managed IT Services and staff certified OpTime, Beaker and LIS specialists, so your most complex procedural and ancillary systems are in expert hands.

Laptop with certification badge, certified OpTime and Beaker analysts

// Our experts

Meet the experts behind your engagements

Elizabeth Kerch, Partner, EHR, Pivot Point Consulting

Elizabeth Kerch

Partner, EHR

Guides Epic and EHR strategy from build through optimization.

Epic & RCM · 20+ yrs
Christopher Rogowski, Partner, Strategic Advisory, Pivot Point Consulting

Christopher Rogowski

Partner, Strategic Advisory

Shapes IT strategy, governance and roadmaps for providers.

Operations + IT · 20+ yrs
//Work with us

Ready to get more from your lab and imaging systems?

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// FAQs

Procedural & ancillary care FAQs

Common questions from surgical, lab and imaging leaders evaluating an IT partner.

Talk to an expert →

The OR, lab, and imaging are device- and instrument-dependent, high-throughput, schedule-driven environments where the EHR is one component among many interfaced systems, and where downtime has immediate procedural consequences.