Ignite what's possible

Location: Virtual / Remote

Employment Type: Full-Time/Hourly

Language Preference: Bilingual English and Spanish preferred



Position Summary

The Patient Portal Support Agent provides high-quality technical and customer support to patients using healthcare organizations’ online patient portals, predominantly Epic MyChart, and mobile applications. This virtual role serves as a primary point of contact for patients who need assistance accessing their accounts, navigating portal features, recovering login credentials, and resolving common technical issues.



The ideal candidate is patient, empathetic, technically capable, and comfortable assisting individuals with varying levels of technical proficiency. Bilingual proficiency in English and Spanish is preferred.



Key Responsibilities

• Provide professional patient portal support by telephone and other approved support channels.
  
• Assist patients with account activation, login issues, username recovery, password resets, and account access.
  
• Guide patients through identity verification and authentication processes in accordance with client procedures and security requirements.
  
• Support common patient portal functions, including:
  
  
  • Appointment scheduling and management
    
  • Virtual visit access
    
  • Mobile application installation and troubleshooting
    
  • Viewing test results and health information
    
  • Prescription refill requests
    
  • Messaging providers and care teams
    
  • Proxy and caregiver access
    
  • Billing and payment navigation
    
• Troubleshoot common browser, device, connectivity, and mobile application issues.
• Accurately document all interactions, troubleshooting steps, and resolutions within the designated ticketing or customer relationship management system.
• Escalate clinical, technical, billing, privacy, or security-related issues to the appropriate client team.
• Meet established service-level expectations and performance standards, including response time, quality, customer satisfaction, schedule adherence, and first-contact resolution.
• Protect patient information and follow all HIPAA, privacy, security, and client-specific requirements.
• Participate in required training, quality monitoring, coaching, and ongoing education.
• Maintain current knowledge of supported patient portal functionality, workflows, and client procedures.
• Collaborate with team leads, supervisors, and client stakeholders to identify recurring issues and opportunities to improve the patient experience.

Required Qualifications

• High school diploma or equivalent.
• At least one year of experience in customer service, contact center support, help desk support, patient access, healthcare, or a related field.
• Strong verbal and written communication skills.
• Ability to communicate technical instructions clearly and patiently.
• Strong customer-service orientation with a professional and empathetic approach.
• Ability to accurately document interactions while actively assisting patients.
• Comfortable working with multiple applications and systems simultaneously.
• Ability to follow established procedures, protect confidential information, and exercise sound judgment.
• Reliable internet connectivity and a private, professional remote workspace that meets company security requirements.
• Ability to work independently in a virtual environment while remaining engaged with a distributed team.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Previous experience supporting an electronic health record patient portal, such as Epic MyChart.
• Experience working in a healthcare contact center, patient access center, service desk, or managed services environment.
• Familiarity with HIPAA and the handling of protected health information.
• Experience using ticketing, telephony, knowledge management, or customer relationship management platforms.
• Prior experience assisting patients with mobile applications or virtual visits.

Work Environment and Schedule
This is a virtual position performed from a secure home workspace. Patient portal support may be provided during days, evenings, weekends, or holidays based on client coverage requirements. Team members must maintain dependable attendance and remain available throughout their assigned schedules.

About Pivot Point Consulting
Pivot Point Consulting’s Managed Services team provides healthcare organizations with scalable, high-quality support designed to improve the experience of patients, providers, and end users. Our teams combine healthcare expertise, disciplined service delivery, and technology-enabled processes to deliver reliable and compassionate support.

Senior Recruiter

Core Recruiting Role | 3-6 Years of Experience

The Senior Recruiter is responsible for supporting full-cycle recruitment for healthcare IT roles, ensuring a positive candidate experience and timely hiring support for internal stakeholders. This role partners closely with hiring teams to source, screen, coordinate, and move qualified candidates through the recruitment process while maintaining accurate documentation in recruiting systems.

Key Responsibilities

• Manage full-cycle recruitment activities for healthcare IT roles, including sourcing, screening, resume formatting, interviewing, candidate presentation, and selection support.
• Use a variety of sourcing methods, including professional networks, job boards, referrals, industry associations, and social media platforms, to build qualified candidate pipelines.
• Conduct candidate interviews to assess technical qualifications, professional experience, communication skills, and alignment with position requirements.
• Coordinate interview scheduling and maintain timely, professional communication with candidates, hiring managers, and internal stakeholders throughout the hiring process.
• Conduct reference checks and assist with background screening processes in accordance with company policies and applicable requirements.
• Maintain accurate candidate records, job data, interview notes, and recruitment activity within the company’s applicant tracking system and recruiting tools.

Qualifications

• 3-5 years of recruiting, talent acquisition, staffing, or related human resources experience.
• Experience recruiting for healthcare IT, technology, consulting, or professional services roles preferred.
• Familiarity with applicant tracking systems, recruiting tools, job boards, and candidate sourcing platforms.
• Strong interviewing, screening, organization, follow-up, and written communication skills.
• Ability to manage multiple open roles, prioritize competing deadlines, and maintain attention to detail in a fast-paced environment.

Preferred Skills

• Knowledge of healthcare IT roles, skill sets, and industry terminology.
• Ability to write and format candidate resumes or professional summaries for client or hiring manager review.
• Comfort building relationships with candidates and maintaining proactive communication throughout the recruiting lifecycle.
• Sound judgment when handling confidential candidate and hiring information.

Success Profile

The successful Recruiter is detail-oriented, responsive, and candidate-focused, with the ability to balance urgency and quality throughout the hiring process. This person should be comfortable communicating with a range of stakeholders, maintaining organized recruiting records, and representing the organization professionally to prospective candidates.

Vice President, Practice Operations – Healthcare Consulting Practice (EHR)

Role Overview

The Vice President of Operations is a senior leader responsible for driving end-to-end operational execution across a high-growth healthcare consulting practice delivering EHR strategic advisory services, implementations, and optimization solutions. Reporting to the Practice Partner, this individual ensures excellence in client delivery, operational discipline, and scalable execution across multiple concurrent engagements.

This role combines three core dimensions: (1) practice operations leadership, (2) solutions architecture and engagement design, and (3) delivery governance. The VP of Operations translates strategy into execution and ensures consistently high-quality, executive-ready client outcomes.

Role Purpose

To enable the Practice Partner to focus on strategy, growth, and senior client relationships by owning the operational engine of the practice—ensuring all engagements are properly structured, staffed, delivered, and commercialized with rigor and consistency.

Key Responsibilities

1. Practice Operations & Execution Management

· Own day-to-day operations of the consulting practice across EHR engagements

· Establish operating cadence (staffing, utilization, financial tracking, delivery governance)

· Manage multi-engagement portfolio execution, ensuring alignment of resources, timelines, and priorities

· Identify and resolve operational and delivery risks; escalate appropriately to Practice Partner

· Build scalable delivery processes and repeatable operating mechanisms

2. Solutions Architecture & SOW Development

· Assist with solutions architecture development across pursuits and active EHR engagements

· Translate client problems into structured consulting solutions, workplans, and delivery models

· Assist with development of Statements of Work (SOWs), proposals, and engagement scoping documents

· Define scope, deliverables, milestones, assumptions, staffing models, and pricing constructs

· Ensure integration of advisory insights with data and analytics capabilities where applicable

3. Project & Program Management Excellence

· Oversee execution governance across all engagements

· Enforce disciplined project management standards (plans, RAID logs, status reporting, milestone tracking)

· Ensure delivery against scope, budget, margin and timeline commitments

· Drive issue resolution and escalation management for at-risk engagements

· Standardize delivery methodology across EHR engagements

4. Deliverable Quality & Executive Storytelling

· Assist with quality assurance for all client-facing deliverables (presentations, reports, SOWs, executive summaries)

· Ensure all outputs are structured, insight-driven, and decision-oriented

· Standardize storytelling frameworks, visual design, and consulting narrative quality

· Conduct final reviews prior to client delivery

5. Healthcare Market Expertise

· Maintain deep expertise across the EHR vendor landscape including capabilities, development roadmap, EHR-specific methodologies and performance programs.

· Apply understanding of key industry dynamics:

o EHR-specific implementation methodologies and performance improvement programs

o Clinical, operational, and financial KPIs, and how EHR configuration and adoption drive them

o Health system growth strategies, including how EHR platform decisions support M&A, affiliate, and network expansion

o Health system governance and change management to support technology transformation

o Financial strain, margin compression, and workforce shortages

· Use market insights to shape solution design and engagement strategy

7. Practice Enablement & Growth Support

· Partner with Practice Partner to scale practice operations and revenue growth

· Support business development through solution shaping and proposal development

· Build reusable assets, delivery frameworks, and methodologies

· Support recruiting, onboarding, and development of consulting talent

· Drive operational maturity across tools, governance, and delivery systems

Candidate Profile

Experience

· 12-18+ years in healthcare IT consulting including end-to-end EHR implementation and EHR project leadership roles

· Strong, recent experience as an implementation leader of major EHR platforms (e.g., Epic) in a hospital, health system, or academic medical center setting (within last 2 years)

· Proven experience leading complex, multi-workstream software implementation, or optimization engagements

· Strong SOW development and engagement structuring experience

Capabilities

· Consulting-grade problem structuring and solution design

· Advanced project/program management discipline

· Strong understanding of healthcare provider economics, operations, and the EHR platform landscape

· Executive-level communication and client presence

· Ability to operate in high-growth, ambiguous environments

Preferred Experience

· Healthcare IT consulting or EHR vendor professional services implementation leadership background

· Prior Epic and/or other major EHR platform certifications

· Experience scaling a consulting practice or delivery organization

· PMP, Lean Six Sigma, Agile, PROSCI or equivalent relevant certifications

Core Attributes

· Operational rigor with execution focus

· Strong analytical and structured thinking

· High-quality consulting deliverable standards

· Technical fluency with EHR platforms and implementation methodology

· Ability to influence without authority

· Bias toward action and accountability

· Scalable thinking across people, process, and platforms

Partner, EU Region



JOB DESCRIPTION

Position Details

Job Title: Partner, EU Region

Reports To: Chief Delivery Officer

Level: Partner / Senior Executive

Region: Remote

Travel: International travel required



Position Summary

The Partner, EU Region is a senior leadership role responsible for establishing, growing, and leading the company’s healthcare IT consulting business across the European Union.

This is a remote role with international travel required. Reporting to the Chief Delivery Officer, the Partner will provide strategic, commercial, client, and operational leadership for the EU region while working closely with the company’s global delivery, revenue, technology, and corporate leadership teams.

The Partner will be responsible for developing the EU market, building strategic healthcare relationships, expanding the company’s regional client base, developing delivery capabilities, and creating a high-performing European organization.

The ideal candidate will bring significant healthcare IT experience, strong executive relationships, and previous experience working in the UK and EU EHR markets, along with demonstrated expertise with major EHR platforms, including MEDITECH and/or Epic.

In addition to regional responsibilities, the Partner will provide global practice leadership for MEDITECH services, helping establish and scale the company’s MEDITECH capabilities, talent, offerings, methodologies, and delivery model across international markets.



Key Responsibilities

1.EU Regional Leadership

• Develop and execute the company’s strategy for growth across the European Union.

• Identify priority countries, healthcare organizations, market segments, and strategic accounts.

• Establish and expand the company’s presence and reputation within the European healthcare IT market.

• Apply knowledge of the UK and EU EHR markets to identify market opportunities, client needs, competitive dynamics, and regulatory considerations.

• Build relationships with healthcare CEOs, CIOs, CMIOs, clinical leaders, technology executives, and other senior stakeholders.

• Develop regional revenue, profitability, pipeline, client growth, and market-development objectives.

• Serve as executive sponsor for strategic EU clients and engagements.

• Represent the company at European healthcare, technology, and industry events.

• Identify opportunities for strategic partnerships, alliances, and potential acquisitions.

• Develop the organizational capabilities, talent, and operating model required to scale the EU business.



2.Client and Business Development

• Develop trusted-advisor relationships with senior healthcare executives across the UK and EU.

• Identify and pursue new business opportunities across the EU.

• Partner with the Chief Revenue & Growth Officer and commercial organization on strategic pursuits.

• Lead or participate in major RFPs, proposals, presentations, negotiations, and client discussions.

• Develop strategic account plans for priority European clients.

• Expand existing client relationships through consulting, implementation, advisory, staffing, analytics, and managed services.

• Identify opportunities to introduce the company’s broader portfolio into European accounts.

• Maintain accountability for the quality and progression of the regional business pipeline.

• Leverage previous experience and relationships in the UK and EU EHR markets to accelerate market entry, client development, and revenue growth.



3.Global MEDITECH Practice Leadership

As part of the role’s global practice responsibilities, the Partner will work collaboratively with the Partner EHR:

• Provide strategic leadership for the company’s global MEDITECH practice.

• Develop and execute a global MEDITECH growth and service strategy.

• Expand MEDITECH consulting, implementation, optimization, advisory, staffing, and managed-services offerings.

• Develop standardized MEDITECH methodologies, accelerators, tools, and intellectual property.

• Establish a scalable global MEDITECH delivery model.

• Build and maintain a high-quality global MEDITECH talent pool.

• Identify emerging MEDITECH market opportunities and translate them into new services and revenue opportunities.

• Develop strategic relationships with MEDITECH and other relevant technology and healthcare partners.

• Serve as an executive-level subject matter leader for MEDITECH opportunities and strategic client engagements.

• Collaborate with global delivery and revenue leadership to expand MEDITECH services across North America, Europe, and other international markets.



4.EHR and Healthcare IT Expertise

The Partner will provide executive-level expertise across healthcare technology and EHR transformation, with particular value placed on experience with MEDITECH and Epic and a strong understanding of the UK and EU EHR landscape.

Relevant experience may include:

• Previous leadership, consulting, implementation, or commercial experience in the UK EHR market.

• Previous leadership, consulting, implementation, or commercial experience in EU EHR markets.

• MEDITECH Expanse.

• MEDITECH implementation and optimization.

• Epic implementations and optimization.

• Epic ecosystem and healthcare IT transformation.

• EHR strategy and transformation.

• Clinical and financial systems.

• Interoperability and integration.

• Healthcare data and analytics.

• Digital health transformation.

• EHR managed services.

• Application support and optimization.

• Workforce and staffing models for EHR programs.

• Understanding of regional healthcare systems, procurement environments, and EHR adoption trends.

The candidate does not need to be equally experienced in both Epic and MEDITECH. However, demonstrated expertise in one platform, combined with a strong understanding of the broader EHR ecosystem and previous experience in the UK and EU EHR markets, is highly desirable.



5.Delivery and Operational Leadership

• Partner with the Chief Delivery Officer to ensure successful execution of EU and global MEDITECH engagements.

• Maintain strong standards for delivery quality, client satisfaction, utilization, and profitability.

• Provide executive oversight of strategic or complex engagements.

• Establish scalable delivery practices appropriate for the European market.

• Ensure appropriate resources, capabilities, and leadership are available to support client commitments.

• Identify and address delivery risks and escalated client issues.

• Promote consistent delivery methodologies and quality standards across geographies.



6.Talent and Organizational Development

• Build and lead a high-performing EU leadership and consulting organization.

• Recruit and retain senior healthcare IT and EHR professionals.

• Develop a sustainable European talent pipeline.

• Partner with Talent Acquisition and People & Culture on workforce planning.

• Develop career paths and leadership capabilities for EU employees.

• Build and maintain a global MEDITECH talent strategy.

• Identify and develop future leaders within the regional business and MEDITECH practice.

• Foster collaboration between European and North American teams.



7.Strategic Partnerships and Market Development

• Establish strategic relationships with healthcare technology companies, EHR vendors, implementation partners, and industry organizations.

• Develop opportunities for joint solutions, co-selling, alliances, and referrals.

• Build the company’s visibility within the European healthcare IT community.

• Monitor healthcare IT and EHR market trends across the UK and EU and identify opportunities for new services.

• Represent the company as a senior thought leader within the healthcare technology industry.

Financial and Business Accountability

The Partner will work with the Chief Delivery Officer and executive leadership to establish and achieve objectives for:

• EU regional revenue.

• Gross margin.

• EBITDA contribution.

• New-client acquisition.

• Existing-client expansion.

• Sales pipeline.

• Client retention.

• Utilization.

• Delivery quality.

• Employee retention.

• Strategic partnerships.

• Global MEDITECH practice growth.

The specific P&L authority and financial targets will be established annually based on the company’s strategic plan.



Qualifications

Required Experience

• 12+ years of progressive experience in healthcare IT, consulting, EHR, or healthcare technology.

• Previous experience working in the UK and EU EHR markets.

• Significant experience working with healthcare providers, health systems, or healthcare organizations.

• Demonstrated leadership experience in a consulting, professional services, technology, or healthcare IT organization.

• Demonstrated experience developing client relationships and generating business.

• Experience leading teams across multiple geographies.

• Strong executive presence and ability to engage C-suite healthcare leaders.

• Experience operating in European or international healthcare markets.

• Demonstrated expertise with MEDITECH, Epic, or another major EHR platform.

Preferred Experience

• MEDITECH Expanse implementation, optimization, or transformation experience.

• Epic implementation, optimization, or transformation experience.

• Experience with both MEDITECH and Epic is highly desirable. Other EHR experience in addition to MEDITECH and/or Epic will be considered.

• Existing relationships with healthcare organizations in the UK and EU.

• Experience developing healthcare IT consulting or professional services businesses.

• Experience with managed services, staffing, advisory, or implementation services.

• Experience developing strategic technology partnerships.

• Experience building a new geography or scaling an existing business.

• Experience in a high-growth or private-equity-backed professional services organization.



Leadership Competencies

The successful candidate will demonstrate:

• Commercial Leadership
  
  Ability to translate relationships, market knowledge, and client needs into profitable growth.
  
• Entrepreneurial Mindset
  
  Ability to build a business, establish a market presence, and create new opportunities.
  
• Executive Presence
  
  Credibility and confidence when engaging healthcare CEOs, CIOs, CMIOs, and other senior executives.
  
• Client Leadership
  
  Ability to establish long-term trusted-advisor relationships.
  
• Delivery Discipline
  
  Ability to balance growth with delivery quality, client satisfaction, utilization, and profitability.
  
• Practice Leadership
  
  Ability to develop scalable capabilities, methodologies, offerings, and talent.
  
• Global Perspective
  
  Ability to work effectively across geographies, cultures, and healthcare systems.
  
• Talent Leadership
  
  Ability to attract, develop, and retain high-performing healthcare IT professionals.
  
• Collaboration
  
  Ability to work effectively across Delivery, Revenue & Growth, Technology, Finance, People & Culture, and other corporate functions.
  

Position Overview

The Vice President, Support & Digital Access provides senior leadership for Pivot Point Consulting's Tier-1 managed services portfolio, including the IT Service Desk, Patient Portal Support Desk, and Clinical Application Support Desk. This leader is accountable for service quality, workforce performance, client satisfaction, financial results, operational scalability, and the continued growth of these service lines.

The role also leads healthcare contact-center modernization and patient-access transformation initiatives for hospitals and health systems. This includes improving contact-center infrastructure, technology platforms, workflows, automation, labor models, scheduling, referral management, and the overall experience of patients seeking access to care.

A critical component of the position is leading the transition of existing healthcare contact centers into an outsourced or managed-services model. The successful candidate must have direct experience taking over a hospital or health-system contact center and rebadging incumbent employees to a new employer while maintaining service continuity, workforce stability, and stakeholder confidence.

Leadership mandate: Run today's Tier-1 operations with discipline while building the people, processes, technology, and transition capabilities required to modernize and scale healthcare contact-center and patient-access services.

Key Responsibilities

Enterprise Tier-1 Operational Leadership

• Provide senior oversight for the IT Service Desk, Patient Portal Support Desk, and Clinical Application Support Desk across a multi-client, 24x7x365 healthcare environment.
• Establish consistent governance, operating standards, escalation procedures, quality controls, and performance expectations across all Tier-1 service lines.
• Ensure achievement of contractual service-level agreements, client commitments, healthcare privacy and security requirements, and internal financial objectives.
• Monitor and improve key performance indicators, including service level, speed to answer, abandonment, first-contact resolution, average handle time, occupancy, utilization, schedule adherence, quality, customer satisfaction, and employee retention.
• Serve as the senior escalation point for significant client, workforce, technology, and service-delivery issues, ensuring timely resolution and transparent communication.
• Build and develop a high-performing leadership team and a culture centered on accountability, employee engagement, measurable performance, and continuous improvement.

Healthcare Contact Center Takeovers and Employee Rebadging

• Lead the operational takeover of healthcare contact centers transitioning from hospital or health-system ownership into an outsourced or managed-services model.
• Direct operational due diligence covering staffing, compensation, schedules, leadership structures, workflows, technology, security access, vendor arrangements, performance levels, policies, and service requirements.
• Develop and execute integrated transition plans that protect service continuity and minimize disruption to patients, providers, employees, and client operations.
• Lead employee-rebadging programs in partnership with human resources, legal, finance, compliance, technology, and client leadership, including employee selection, offers, onboarding, benefits and payroll transitions, communications, and workforce integration.
• Create retention, knowledge-transfer, training, and change-management strategies that preserve institutional knowledge and maintain adequate staffing before, during, and after transition.
• Establish and govern Day 1 readiness, stabilization, risk-management, and future-state transformation plans for each contact-center transition.
• Develop a repeatable takeover and rebadging methodology, including due-diligence tools, governance models, communication plans, readiness criteria, risk registers, and post-transition performance measures.

Healthcare Contact Center Modernization

• Lead current-state assessments and develop modernization roadmaps addressing organizational design, infrastructure, contact-center platforms, telephony, CRM, workforce management, quality management, analytics, automation, artificial intelligence, digital engagement, and self-service.
• Identify opportunities to consolidate fragmented operations, standardize workflows, reduce avoidable transfers, improve first-contact resolution, and create a consistent omnichannel patient experience.
• Partner with client technology, clinical, operational, and patient-access leaders to integrate contact-center capabilities with EHR, patient portal, scheduling, referral, CRM, telephony, identity-management, and workforce-management platforms.
• Build business cases, investment priorities, implementation plans, governance structures, and benefit-realization measures for transformation initiatives.
• Ensure modernization programs produce measurable improvements in access, quality, efficiency, patient satisfaction, employee experience, and cost to serve.

KEY RESPONSIBILITIES | CONTINUED

Patient Access, Scheduling, and Referral Management

• Lead initiatives that make it easier for patients to identify the appropriate provider, schedule care, complete registration, navigate prerequisites, and receive timely follow-up.
• Improve centralized and decentralized scheduling operations across ambulatory, specialty, diagnostic, procedural, and hospital-based services.
• Optimize referral intake, authorization coordination, work-queue management, referral routing, appointment conversion, status communication, and referral closure.
• Reduce scheduling delays, patient leakage, abandoned contacts, avoidable transfers, incomplete referrals, and other barriers to timely access.
• Establish and monitor patient-access measures such as time to appointment, schedule utilization, referral conversion, referral aging, no-show rate, leakage, contact abandonment, and patient satisfaction.
• Collaborate with clinical and operational leaders to align scheduling rules, decision trees, provider templates, knowledge tools, and available capacity with patient demand.

Workforce, Labor, and Staffing Optimization

• Develop workforce strategies aligned with contact volumes, demand patterns, operating hours, skill requirements, service commitments, and financial targets.
• Strengthen forecasting, capacity planning, scheduling, intraday management, quality monitoring, coaching, and real-time workforce-management practices.
• Evaluate domestic, nearshore, offshore, centralized, distributed, and blended staffing models while protecting quality, compliance, and the patient experience.
• Improve labor productivity, occupancy, utilization, schedule adherence, leadership spans, employee retention, and cost per contact without compromising service quality.
• Establish appropriate role structures, staffing ratios, career paths, training standards, succession plans, and leadership-accountability models.
• Partner with recruiting and human resources to create sustainable talent pipelines and workforce integration strategies for both organic growth and rebadging initiatives.

Technology, Infrastructure, and Automation

• Provide strategic direction for CCaaS, telephony, IVR, CRM, workforce-management, quality-management, analytics, knowledge-management, IT service-management, and digital-engagement platforms.
• Lead the evaluation, selection, implementation, integration, and optimization of contact-center technologies and supporting infrastructure.
• Identify responsible uses of conversational AI, virtual agents, intelligent routing, automated quality management, agent-assist tools, predictive analytics, robotic process automation, and self-service.
• Ensure technology solutions are secure, reliable, scalable, resilient, and compliant with healthcare privacy and security requirements.
• Define measurable business outcomes and return-on-investment expectations for technology and automation initiatives.

Financial, Client, and Growth Leadership

• Own the operating plan and financial performance of the Tier-1 services portfolio, including staffing budgets, productivity targets, margin improvement, and capital-investment recommendations.
• Evaluate client profitability, demand trends, resource utilization, service risks, and expansion opportunities, translating findings into action plans.
• Lead client senior reviews, operational governance meetings, renewal discussions, transition steering committees, and strategic transformation conversations.
• Support the design, scoping, pricing, and presentation of new managed-service, contact-center modernization, and patient-access offerings.
• Translate client requirements into scalable operating, staffing, technology, transition, governance, and commercial models.

Required Qualifications

• Bachelor's degree in healthcare administration, business, operations, information technology, or a related field.
• Ten or more years of progressive leadership experience in healthcare contact-center, patient-access, service-desk, shared-services, or related operations.
• Five or more years of senior leadership responsibility within a hospital, health system, healthcare services organization, or healthcare-focused managed-services provider.
• Direct leadership experience taking over at least one hospital or health-system contact center and transitioning it into an outsourced or managed-services operating model.
• Demonstrated experience rebadging incumbent healthcare contact-center employees from a hospital or health system to a managed-services provider or other new employer.
• Experience coordinating the operational, workforce, human resources, legal, technology, compliance, financial, employee-communication, and change-management components of a large-scale contact-center transition.
• Demonstrated success leading a significant healthcare contact-center modernization or transformation initiative.
• Direct operational experience with patient access, including scheduling and referral-management functions.
• Experience leading large, complex, and preferably 24x7 contact-center or support-desk operations with responsibility for measurable service and financial outcomes.
• Expertise in workforce forecasting, capacity planning, scheduling, staffing optimization, quality management, operational analytics, and performance improvement.
• Experience implementing or optimizing contact-center platforms, workforce-management systems, digital channels, automation, and self-service capabilities.
• Strong knowledge of healthcare operations, patient privacy, HIPAA requirements, and the patient-access lifecycle.
• Demonstrated ability to improve service quality, patient experience, employee engagement, productivity, retention, and financial performance.
• Senior-level communication, client-management, change-leadership, negotiation, and cross-functional collaboration skills.

Preferred Qualifications

• Master's degree in healthcare administration, business administration, or a related discipline.
• Experience with Epic or another major electronic health record platform, particularly patient portal, scheduling, referral, registration, and patient-access workflows.
• Experience with Epic MyChart, Cadence, Prelude, Grand Central, Welcome, or related applications.
• Experience transitioning a contact center with more than 100 employees or supporting multiple hospitals, facilities, service lines, or geographic regions.
• Experience with labor relations, employee-retention programs, organizational design, and workforce integration during rebadging initiatives.
• Experience with healthcare digital-front-door strategies and omnichannel patient engagement.
• Experience operating within a consulting, managed-services, or multi-client environment.
• Lean, Six Sigma, ITIL, PMP, or recognized healthcare contact-center certification.

Leadership Competencies

Enterprise operational leadership

Contact-center transition management

Healthcare contact-center transformation

Employee rebadging and workforce integration

Patient-access strategy

Workforce and labor optimization

Technology modernization and automation

Financial and commercial acumen

Data-driven performance management

Client and senior relationship management

Organizational change leadership

Talent development and succession planning

Initial Measures of Success

During the first 12 months, the Vice President will be expected to:

• Establish a consistent operating and governance model across the Tier-1 service portfolio.
• Create standardized performance dashboards, operating reviews, escalation processes, and leadership accountabilities.
• Develop a repeatable methodology for healthcare contact-center due diligence, takeover, employee rebadging, Day 1 readiness, stabilization, and transformation.
• Improve workforce forecasting, staffing alignment, occupancy, utilization, service quality, and resource productivity.
• Develop a technology, infrastructure, and automation roadmap for the Tier-1 services portfolio.
• Build a market-ready healthcare contact-center modernization and patient-access transformation offering.
• Identify and execute measurable opportunities to improve client satisfaction, employee engagement, retention, operational scalability, and financial performance.

Work Environment and Travel

This is a full-time, exempt leadership position. The role may be performed remotely, with travel to client sites, contact-center locations, company offices, and industry events as business needs require. The position regularly involves collaboration across time zones and may require availability outside standard business hours to support critical transitions, client escalations, or 24x7 operations.

Job Summary:
The Senior Epic Consultant is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

• Competitive salary with full benefits including: medical, dental, vision, HSA, 401k, PTO, and more.
• Occasional after-hours, weekend, and holiday work may be required in this role.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build, support and configuration in Epic.
• This entails:
• Collecting, accurately documenting and resolving client trouble tickets and requests
• Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
  • Nova Note Review
  • Nova Note Build
  • Unit testing, application testing and integrated testing
  • Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment
• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT system
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Active Epic Certification
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 3 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote

Work from home requirements are:

• Ability to work independently and efficiently
• from a home office environment
• High-speed internet service
• Work in a distraction free workplace

Regional Vice President – Healthcare IT Sales

Position Summary

We are seeking an accomplished Regional Vice President of Healthcare IT Sales to drive growth across the healthcare market by developing executive-level relationships and positioning our organization as a trusted technology partner.

This senior sales leader will be responsible for identifying, developing, and closing opportunities across managed IT services, strategic technology solutions, and professional services, with a particular focus on the technology platforms and transformation initiatives that are central to modern healthcare organizations.

The Regional VP will engage healthcare executives around their most critical technology priorities—including Electronic Health Records (EHR), Enterprise Resource Planning (ERP), data and analytics, artificial intelligence (AI), cloud, cybersecurity, infrastructure, and digital transformation—and connect those needs to the organization's consulting, technology, and managed services capabilities.

The ideal candidate is a consultative, relationship-driven sales executive who can move comfortably between strategic business conversations with a CIO or CFO and detailed discussions around technology transformation, implementation, optimization, and ongoing support.

Healthcare Technology Solutions

The Regional VP will be expected to understand and sell solutions across several interconnected areas of the healthcare IT environment:

EHR & Clinical Technology

Develop relationships and opportunities surrounding the EHR ecosystem and clinical technology environment, including:

• EHR strategy, optimization, modernization, and support
  
• EHR implementations, upgrades, migrations, and integrations
  
• Clinical application support and managed services
  
• Interoperability and healthcare data exchange
  
• Interface development, integration, and application modernization
  
• EHR infrastructure, cloud, hosting, and operational support
  
• Workflow optimization and technology-enabled clinical transformation
  
• Advisory and professional services supporting major EHR initiatives
  

The Regional VP should be able to engage healthcare IT leaders around the operational and financial challenges associated with maintaining, optimizing, and transforming their EHR environments.

ERP & Enterprise Business Systems

Build opportunities around ERP and enterprise applications that support the financial, operational, workforce, and supply-chain functions of healthcare organizations, including:

• ERP strategy, implementation, modernization, and optimization
• Financial and accounting systems
• Supply chain and procurement
• Human capital management and workforce systems
• Application integration and modernization
• ERP managed services and application support
• Cloud transformation and enterprise application migration
• Professional services surrounding major ERP initiatives

The role requires the ability to connect ERP investments to broader organizational goals such as cost optimization, operational efficiency, workforce transformation, and financial performance.
Data, Analytics & AI
Develop and expand relationships around the rapidly growing need for healthcare data, analytics, and AI capabilities, including:

• Enterprise data strategy and modernization
• Data platforms, data integration, and data governance
• Business intelligence and advanced analytics
• Clinical, operational, and financial analytics
• Data engineering and cloud data platforms
• AI strategy, readiness, and implementation
• Generative AI and emerging healthcare AI use cases
• Predictive analytics and decision-support solutions
• Data governance, security, privacy, and responsible AI
• Managed data and analytics services
• Professional services supporting analytics and AI transformation

The Regional VP should be able to articulate how organizations can move from fragmented data and disconnected systems toward trusted, actionable intelligence and AI-enabled decision-making.
Key Responsibilities
Sales & Business Development

• Develop and execute a regional sales strategy focused on healthcare organizations and technology leaders.
• Build and maintain a strong pipeline of qualified opportunities across managed services, strategic solutions, and professional services.
• Identify new prospects, expand existing relationships, and develop strategic accounts.
• Lead complex, consultative sales engagements involving multiple executive and operational stakeholders.
• Develop and close opportunities spanning:
  • Managed IT Services
  • EHR and clinical application services
  • ERP and enterprise application services
  • Data, analytics, and AI solutions
  • Cloud and infrastructure transformation
  • Cybersecurity and technology modernization
  • Strategic IT consulting and professional services
• Own opportunities from initial discovery through proposal, negotiation, and contract execution.
• Consistently achieve or exceed regional bookings, revenue, margin, and pipeline targets.

Executive Relationship Development

• Establish trusted relationships with CIOs, CTOs, CISOs, CFOs, CMIOs, Chief Data Officers, Chief Digital Officers, and other healthcare executives.
• Understand the intersection between clinical, financial, operational, and technology priorities.
• Facilitate executive conversations around modernization, transformation, cost optimization, risk, data strategy, and AI adoption.
• Position the organization as a strategic advisor rather than simply a technology or staffing vendor.
• Develop long-term account strategies that create recurring revenue and expansion opportunities.

Strategic Solutions & Professional Services

• Lead discovery sessions to uncover strategic business and technology challenges.
• Collaborate with solution architects, consultants, engineers, data professionals, and delivery leaders to develop differentiated solutions.
• Translate complex EHR, ERP, data, analytics, AI, and infrastructure capabilities into compelling business outcomes.
• Develop executive-level proposals, presentations, business cases, and value propositions.
• Identify opportunities where consulting and professional services can lead to longer-term managed services relationships.
• Develop land-and-expand strategies that grow relationships across multiple technology domains.

Market Development

• Develop a strong understanding of the regional healthcare market, including health systems, hospitals, integrated delivery networks, physician organizations, and other healthcare providers.
• Track healthcare technology trends, including EHR modernization, ERP transformation, cloud adoption, data modernization, and AI.
• Build relationships with technology vendors, strategic partners, and healthcare industry organizations.
• Represent the company at healthcare conferences, executive forums, and industry events.
• Develop account-based strategies to penetrate priority healthcare organizations.

Qualifications

• 8+ years of progressive experience in healthcare IT, technology consulting, managed services, or enterprise technology sales.
• Proven success selling complex technology solutions to healthcare organizations.
• Demonstrated experience selling managed services, professional services, consulting, or strategic technology solutions.
• Strong understanding of healthcare technology environments, particularly EHR, ERP, data/analytics, AI, cloud, cybersecurity, and enterprise infrastructure.
• Established relationships with healthcare executive decision-makers.
• Experience managing complex, multi-stakeholder sales cycles with significant contract values.
• Demonstrated history of meeting or exceeding sales quotas and revenue targets.
• Exceptional executive presence, communication, presentation, negotiation, and relationship-building skills.
• Strong consultative selling and business-development capabilities.
• Ability to translate technology challenges into business and clinical outcomes.
• Willingness to travel throughout the assigned region as required.

What Makes This Role Different
This is not simply an IT services sales role. The Regional VP will help healthcare organizations connect their technology investments into a broader transformation strategy.
The opportunity spans the full healthcare technology landscape—from the infrastructure and managed services required to operate critical systems, to the EHR and ERP platforms that run the organization, and the data, analytics, and AI capabilities that can transform how healthcare is delivered and managed.
The successful candidate will be a trusted executive advisor who can identify these interconnected opportunities, bring the right technical and consulting resources to the conversation, and create long-term strategic relationships with healthcare organizations.
Success in This Role
Success will be measured by the ability to build executive-level trust, create a sustainable regional pipeline, win complex healthcare IT engagements, and grow long-term client relationships.
The ideal Regional VP is a strategic seller who understands that healthcare organizations are increasingly looking for partners who can help them operate, modernize, integrate, and transform their technology environments—not simply sell individual IT products or services.
Core Competencies

• Healthcare Executive Relationship Development
• Consultative & Complex Sales
• EHR & Clinical Technology
• ERP & Enterprise Applications
• Data, Analytics & AI
• Managed IT Services
• Strategic Consulting & Professional Services
• Digital & Technology Transformation
• Strategic Account Development
• Pipeline & Forecast Management
• Business Development
• Executive Presentation & Negotiation
• Cross-Functional Leadership
• Customer Value Creation

Level 1 Epic Clinical Agent
We are seeking a dependable and customer-focused Level 1 Epic Clinical Agent to provide frontline support for Epic customers during weekend daytime coverage. This role supports customers Friday through Monday between 7:00 AM and 7:00 PM CST and is ideal for someone who communicates clearly, works well in a call center environment, and can provide timely, professional assistance across multiple support channels.

Key Responsibilities

• Provide exceptional Level 1 call center support to Epic customers during assigned weekend coverage hours.
• Answer and manage incoming interactions, including phone calls, emails, and other support requests presented through the phone system.
• Document all customer interactions accurately and promptly in the customer’s ticketing system.
• Communicate professionally with customers while gathering the information needed to troubleshoot or route issues appropriately.
• Follow established processes and service expectations to ensure consistent, high-quality support.

Preferred Qualifications

• 1–2 years of experience in Epic, Information Technology, call center support, or a related customer support environment preferred.
• Associate degree or equivalent professional experience desired.
• Epic certification, Epic credentialed training, or other relevant Epic experience preferred.
• Strong customer service, communication, and documentation skills required.
• Ability to remain professional, organized, and responsive while handling multiple customer interactions.

Level 1 Epic Clinical Agent - Weekend Nights
We are seeking a dependable and customer-focused Level 1 Epic Clinical Agent to provide frontline support for Epic customers during weekend evenings coverage. This role supports customers Friday through Monday between 7:00 PM and 7:00 AM CST and is ideal for someone who communicates clearly, works well in a call center environment, and can provide timely, professional assistance across multiple support channels.
Key Responsibilities

• Provide exceptional Level 1 call center support to Epic customers during assigned weekend coverage hours.
• Answer and manage incoming interactions, including phone calls, emails, and other support requests presented through the phone system.
• Document all customer interactions accurately and promptly in the customer’s ticketing system.
• Communicate professionally with customers while gathering the information needed to troubleshoot or route issues appropriately.
• Follow established processes and service expectations to ensure consistent, high-quality support.

Preferred Qualifications

• 1–2 years of experience in Epic, Information Technology, call center support, or a related customer support environment preferred.
• Associate degree or equivalent professional experience desired.
• Epic certification, Epic credentialed training, or other relevant Epic experience preferred.
• Strong customer service, communication, and documentation skills required.
• Ability to remain professional, organized, and responsive while handling multiple customer interactions.

Job Title: Sales Administrator – Healthcare IT Consulting Services



Job Summary

We are seeking a detail-oriented Sales Administrator to join our Healthcare IT Consulting team. In this role, you will support our business development and sales teams by assisting with proposals, client coordination, tracking client contracts, and maintaining compliance data. You will act as an operational bridge between our clients and sales executives to ensure a seamless service delivery pipeline.

Core Responsibilities

• Proposal & RFP Support: Assist sales teams in gathering documentation, formatting proposals, and preparing responses for Healthcare system RFPs (Requests for Proposals).
  
• Contract & Compliance Management: Coordinate the signature process for Master Services Agreements (MSAs) and Business Associate Agreements (BAAs), ensuring strict adherence to healthcare privacy laws.
• CRM Management: Maintain accurate client and lead data within the CRM, tracking sales pipelines and consulting consultant availability.
• Client Coordination: Serve as a reliable point of contact for healthcare executives and IT directors regarding scheduling, onboarding, and administrative inquiries.

Requirements & Qualifications

• Preferred Education: Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or a related field (or equivalent experience).
• Experience: 2+ years of experience in sales administration, operations, or project coordination, preferably within healthcare IT, software, or professional consulting.
• Industry Knowledge: Basic familiarity with healthcare IT concepts (e.g., EHR/EMR systems, HIPAA regulations, healthcare workflows) is highly preferred.
• Technical Skills: Proficiency in CRM software (e.g., Salesforce, HubSpot), Microsoft Office 365 (especially Excel), and collaborative tools (e.g., Teams, SharePoint).
• Skills: High attention to detail, strong data organization, and professional communication skills suitable for interacting with healthcare executives.

Location: Remote opportunities nationwide (some travel may be required based on client needs)



Join Our Epic Consultant Network

Pivot Point Consulting is continuously growing our network of experienced Epic consultants to support healthcare organizations across the country. As a leading healthcare IT consulting firm, we partner with hospitals and health systems on implementations, optimizations, upgrades, managed services, and strategic initiatives.

We're looking for talented Epic Analysts with expertise across a variety of Epic applications who are passionate about improving healthcare through technology. Whether you're actively seeking your next engagement or simply interested in future opportunities, we'd love to connect.

What You'll Do

• Analyze, design, configure, test, and support Epic applications based on client requirements.
  
• Collaborate with clinical, operational, and technical stakeholders to improve workflows and optimize system performance.
  
• Participate in Epic implementations, upgrades, enhancements, optimization projects, and ongoing support initiatives.
  
• Gather business requirements and translate them into effective Epic solutions.
  
• Develop and execute test plans, validate system functionality, and troubleshoot production issues.
  
• Create documentation, support end-user training, and assist with go-live activities when needed.
  
• Deliver high-quality consulting services while maintaining Epic best practices and client satisfaction.
  

What We're Looking For

• 5+ years of Epic implementation, optimization, or application support experience.
• Current Epic certification, accreditation, or proficiency in one or more Epic applications.
• Experience working in a healthcare organization or consulting environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and client-facing abilities.
• Ability to work independently while collaborating with cross-functional teams.
• Bachelor's degree or equivalent experience preferred.

Epic Applications We Frequently Support
We are interested in consultants with experience in one or more of the following applications, including but not limited to:

• Ambulatory
• ASAP
• Beacon
• Cadence
• Cheers
• ClinDoc
• Cupid
• Grand Central
• Healthy Planet
• HIM
• MyChart
• OpTime
• Orders
• Prelude
• Radiant
• Resolute (Hospital Billing & Professional Billing)
• Rover
• Stork
• Tapestry
• Welcome
• Willow (Ambulatory & Inpatient)
• Wisdom
• Cogito
• Reporting & Analytics
• Bridges

Why Pivot Point Consulting?
At Pivot Point Consulting, we partner with healthcare organizations through their most pivotal moments by delivering Best in KLAS managed services, strategic advisory, and top-tier healthcare IT talent. We help our clients move faster, make informed decisions with confidence, and lead what's next.
As a four-time Best in KLAS Managed IT Services firm, we're committed to building lasting relationships with our consultants by providing meaningful project opportunities, transparent communication, and a dedicated recruiting team focused on your success.
Whether you're looking for your next consulting engagement or simply want to stay connected for future opportunities, we'd love to learn more about your background and expertise.
Apply today to join our growing network of Epic consultants and be among the first to hear about exciting opportunities with leading healthcare organizations across the country.

Pivot Point Consulting is growing our network of experienced healthcare data, analytics, and AI consultants to support hospitals and health systems across the country.

If you have expertise in Epic reporting, healthcare analytics, business intelligence, or AI and are looking for your next consulting opportunity, we'd love to connect.



Responsibilities

• Design and develop healthcare reporting, dashboards, and analytics solutions.
  
• Build and support Epic reporting using Clarity, Caboodle, Cogito, Reporting Workbench, Radar, and SlicerDicer.
  
• Develop and optimize complex SQL queries for reporting, analytics, and data validation.
  
• Partner with clinical, operational, financial, and executive stakeholders to deliver data-driven solutions.
  
• Support data governance, AI initiatives, automation, and digital transformation projects.
  
• Participate in Epic implementations, upgrades, optimizations, and analytics initiatives.
  

Qualifications

• 5+ years of healthcare analytics, reporting, business intelligence, and/or Epic data experience.
• Current Epic certification, accreditation, or proficiency in Cogito, Clarity, Caboodle, or another Epic reporting application is required.
• Advanced SQL skills highly preferred.
• Experience with Epic reporting tools including Cogito, Caboodle, Clarity, Reporting Workbench, Radar, or SlicerDicer.
• Experience with Power BI, Tableau, Microsoft Fabric, Azure, Snowflake, or Databricks is a plus.
• Experience with AI, predictive analytics, healthcare innovation, or automation initiatives is highly desirable.
• Strong analytical, communication, and client-facing consulting skills.

Areas of Expertise
We're interested in consultants with experience in:

• Epic Reporting (Cogito, Caboodle, Clarity, Reporting Workbench, Radar, SlicerDicer)
• Healthcare Analytics & Business Intelligence
• SQL Development
• Dashboard & Data Visualization (Power BI, Tableau)
• Data Engineering & Cloud Platforms
• AI, Machine Learning & Predictive Analytics

Why Pivot Point Consulting?
At Pivot Point Consulting, we partner with healthcare organizations through their most pivotal moments by delivering Best in KLAS managed services, strategic advisory, and top-tier healthcare IT talent. We help our clients move faster, make informed decisions with confidence, and lead what's next.
As a four-time Best in KLAS Managed IT Services firm, we're committed to building lasting relationships with our consultants by providing meaningful project opportunities, transparent communication, and a dedicated recruiting team focused on your success.
Whether you're actively seeking your next engagement or simply want to stay connected for future opportunities, we'd love to learn more about your background and expertise.
Apply today to join our consultant network and be among the first to hear about exciting healthcare data, analytics, and AI consulting opportunities with leading healthcare organizations across the country.

Job Summary: The EHR Manager – Tier 2 is a key member of PivotPoint's Tier 2 Managed Service Division, responsible for day-to-day management of the Tier 2 Analysts. Serving as an HR manager, this role provides oversight to managed services clients and staff. The ideal candidate will have worked as an EHR analyst, is adaptive to constant change, has experience building teams, monitoring team performance, and customer concerns in a fast-paced and demanding environment.

• Competitive salary with full benefits including medical, dental, vision, 401k, PTO, and more
• Occasional after-hours, weekend, and holiday work may be required in this role.

Roles and Responsibilities:

• Interviews, hires, coaches, and provides training to employees to maintain high customer service.
• Evaluates employee performance with key metrics (SLA’s, customer feedback, ticket throughput, project milestones).
• Approves PTO and timesheets for payroll.
• Conducts effective resource planning to maximize the productivity of resources (people, technology etc.)
• Maintains and improves operations by assisting employees with best practices; conducting company lunch and learns; team meetings (including one on ones) with employees; identifying and resolving conflict; preparing and conducting action plans
• Ability to be 10% billable as a technical lead, project manager, or fill in analyst gaps as needed
• Maintains the on-call schedule, ensuring adequate coverage at all times
• Works with the team to oversee client projects and upgrades, including client check-in, meetings, and progress reports.
• Works with team leads to conducts quality audits of application analysts ticket work, ensuring established benchmarks are being exceeded and feedback is provided to analysts in monthly one on one sessions
• Builds strong relationships with clients, direct reports, and internal PPC team members.
• Leads select EHR projects, provides effective project management and drives successful outcomes including monthly progress reports
• Ability to assist the sales and delivery team with scoping future work, interviewing and providing statement of work documentation
• Other duties as assigned

Required Skills and Abilities

• Must have a strong personal drive for leading, delivering great customer service and thriving in a fast-paced environment
• Demonstrate knowledge of management principals, healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in core application, additional certifications in ITIL, PMP, MBA are a plus
• Ability to lead difficult conversations, analyze data, present the data and make decisions based on the data
• Excellent communication, management, interpersonal and leadership skills required.
• Advanced conflict resolution skills required.
• Knowledge of performance evaluation and customer service metric
• Excellent organizational and leadership skills with problem-solving ability.

Education and Experience:

• Active Epic Certification
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 5 years of related experience
• Experience leading projects and managing team members is a plus

Work Location and Travel Requirements:

• Occasional customer site visits
• Approximately 10-15%