Insights from Pivot Point Consulting
Industry updates, client success stories, and expert perspectives from the team at Pivot Point Consulting.
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Governance Theater: Why Your Committee Isn’t Governing Anything
Every health system has a governance committee. Almost none of them can point to a single time it made someone do something they didn’t want to do — and with AI already deployed at scale, that gap is no longer just about idle operating-room time.
How a Large Academic Medical Center Aligned KPIs Across a Growing Health System
A large academic medical center acquiring community hospitals, clinics and surgery centers needed more than a replicated reporting system — it needed KPIs and data definitions aligned across a growing health system.
Launching a New Inpatient Facility with Seamless Epic Integration
A major academic health center needed expert ambulatory Epic support and a rapid, seamless Epic implementation for a new 144-bed inpatient hospital — running both tracks at once.
Legacy Health Reduces Support Burden with Scalable Tier 1 Services
Legacy Health needed a managed service partner for Tier 1 IT support across MyChart, the Epic clinical service desk and general helpdesk — reducing cost while improving the end user experience.
How MetroHealth Reclaimed Time for Strategic IT Priorities
MetroHealth needed to maintain its Epic enterprise system while launching several large strategic initiatives — without its Epic team having to choose between the two.
How an Application Rationalization Strategy and Playbook Helped MUSC Prioritize 100+ Applications to be Decommissioned
Through mergers, acquisitions and system replacements MUSC built up a sizable catalogue of redundant applications — and needed to assess, prioritise and decommission 100+ of them without disrupting operations.
How a North California University Hospital System Operationalized Care Management Redesign and Improved Patient Access
A high-capacity academic medical center needed to improve throughput, reduce avoidable length of stay and give care teams better real-time tools — without adding strain to a lean internal IT team.
Pacific Northwest Health Organization Fast-Tracks ERP Selection with Strategic Support
Facing a compressed four-month timeline, a Pacific Northwest health organization needed a disciplined methodology to define an ERP vision and roadmap, and select a system aligned with future growth.
Turning Epic Ticket Backlogs Into Strategic Wins
By adopting Agile principles and streamlining support, a Midwest regional health system cut Epic ticket volume by 25%.
Your Vendor Risk Program Isn't Protecting You. It's Performative.
Most health systems have third-party risk paperwork, not a program. With 72% of healthcare breaches now originating from a vendor, onboarding-only vetting has become a liability shield with an expiration date. Here's what a program that actually manages risk looks like.
Is the Time Right for Application Rationalization? 5 Ways to Know
Learn how to discern whether your healthcare organization should pursue application rationalization before moving forward with new technology initiatives.
More Than Cleanup: Application Rationalization Jumpstarts Your Strategic Priorities
Application rationalization as a strategic initiative—not just a cleanup—provides valuable insights that can jump-start larger organizational efforts.
7 Critical Guidelines for Selecting an RCM Bot Vendor
Bot use in revenue cycle management is growing fast. For healthcare organizations, bots are streamlining revenue capture, expediting or avoiding adjudication, and reducing labor costs. Innovative offers suggestions for selecting an optimal bot vendor.
Hospitals Take Steps to Prepare for “Next-Gen” AI
Healthcare organizations should develop a strategic infrastructure that selects AI applications aligned with the hospital’s brand, technology stance, and care strategies. Innovative offers a “look before you leap” approach that focuses on AI readiness before rushing into solutions.
5 Things Keeping Healthcare CIOs Up at Night in 2025
What’s keeping healthcare CIOs up at night? Our Client Advisory Board weighs in with their top five headaches for 2025. Read the blog.
Keeping Patients Close: How Referral Management and EMR Transitions Shape Success
In today’s healthcare landscape, the greatest asset isn’t just our infrastructure, workforce, or technology—it’s our patients. Yet every day, health systems see patients slip through the cracks due to ineffective referral processes or poorly managed electronic medical record (EMR) transitions. The result? Massive losses in revenue, fragmented care, and weakened patient loyalty.
Managing the Flood of Hospital AI Requests
The floodgates have opened when it comes to AI and hospitals. Vendors and internal advocates alike are knocking on the doors of CIOs, asking for funding.
The Managed Services Readiness Checklist: 47 questions before you outsource IT operations
Before you sign an MSA, answer these 47 questions about your current-state maturity, SLA tolerance, and governance model. Most health systems are surprised by what they find.
Kulwant Gill in Healthcare Business News on Revenue Cycle Management Must-dos
Pivot Point Senior Vice President of Healthcare Management Consulting, Kulwant Gill, was recently featured in Healthcare Business News on his thoughts around revenue cycle management. He noted that "in today’s rapidly evolving health care landscape, the economics of care delivery are under constant pressure.
Cleaning Up IT Issues Can Add Much-Needed Cash to Hospital Coffers
Median days cash on hand dipped to a 10-year low for U.S. hospitals and health systems. To shore up their balance sheets, hospitals are looking for cash savings from their IT areas, among others, using a process called application rationalization.
Tech Sprawl Is Bloating Hospital IT – Costs and Inefficiency Are Up
Forty percent of hospitals are losing money, in part due to bloated IT costs. Hospital CEOs are addressing the problem by thoroughly reviewing the applications and by turning to outsourcing.
Cyber Attacks in Healthcare Are Increasing: Here’s Why
October is Cybersecurity Month, so what better time to point out that in the first half of 2024, the number of cyber attacks in healthcare grew exponentially. That’s concerning for a variety of reasons, including the fact that the average cost per breach is $9.77 million.
Hospitals: Create an Integrated Data Ecosystem to Best Facilitate Responsible, Effective AI
Establishing a hospital’s integrated data ecosystem while implementing AI will help avoid data privacy issues. Five key components of data ecosystem integration success.
5 Best Practices for Nurse EHR Training
Nearly half of all nurses are unhappy with their EHR usage experience and cite insufficient training as one reason why. Here are five best practices for nurse EHR training.