Insights from Pivot Point Consulting
Industry updates, client success stories, and expert perspectives from the team at Pivot Point Consulting.
All Insights
How a Large Academic Medical Center Aligned KPIs Across a Growing Health System
A large academic medical center acquiring community hospitals, clinics and surgery centers needed more than a replicated reporting system — it needed KPIs and data definitions aligned across a growing health system.
Launching a New Inpatient Facility with Seamless Epic Integration
A major academic health center needed expert ambulatory Epic support and a rapid, seamless Epic implementation for a new 144-bed inpatient hospital — running both tracks at once.
Legacy Health Reduces Support Burden with Scalable Tier 1 Services
Legacy Health needed a managed service partner for Tier 1 IT support across MyChart, the Epic clinical service desk and general helpdesk — reducing cost while improving the end user experience.
How MetroHealth Reclaimed Time for Strategic IT Priorities
MetroHealth needed to maintain its Epic enterprise system while launching several large strategic initiatives — without its Epic team having to choose between the two.
How an Application Rationalization Strategy and Playbook Helped MUSC Prioritize 100+ Applications to be Decommissioned
Through mergers, acquisitions and system replacements MUSC built up a sizable catalogue of redundant applications — and needed to assess, prioritise and decommission 100+ of them without disrupting operations.
How a North California University Hospital System Operationalized Care Management Redesign and Improved Patient Access
A high-capacity academic medical center needed to improve throughput, reduce avoidable length of stay and give care teams better real-time tools — without adding strain to a lean internal IT team.
Pacific Northwest Health Organization Fast-Tracks ERP Selection with Strategic Support
Facing a compressed four-month timeline, a Pacific Northwest health organization needed a disciplined methodology to define an ERP vision and roadmap, and select a system aligned with future growth.
Turning Epic Ticket Backlogs Into Strategic Wins
By adopting Agile principles and streamlining support, a Midwest regional health system cut Epic ticket volume by 25%.