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EPISODE 9: Managing Increased Call Volumes and Wait Times

Either in progress or just getting started, this podcast is for you! Matt and team explore resources that can free up time for team members.

Apr 20201 min read
Written byPivot Point Consulting
Call volumes

As healthcare organizations are running overtime and seeing an intense strain on their resources, many are exploring alternative models that allow internal experts to focus on high-value work. In this episode, Pivot Point Consulting’s Zack Tisch, Vice President Strategic Growth and Matt Curtin, Senior Director Strategic Growth share some practical ways to delegate tasks like patient portal calls, IT help desk incidents, and report requests freeing up valuable resources to focus on more pressing needs.

Free up your valuable resources. Contact us or schedule a meeting today.

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