The EHR optimization imperative: what health systems get wrong after go-live

// About the author

Elizabeth Kerch

Partner, EHR

Elizabeth Kerch serves as Practice Leader for Electronic Health Records (EHR) at Pivot Point Consulting, where she drives innovation and operational excellence. She brings more than 20 years of healthcare technology experience across Epic, leading health systems, and consulting, offering a unique end-to-end perspective on the challenges and opportunities clients face. Prior to joining Pivot Point, Elizabeth served as Chief Operating Officer at BetterHealth, leading Epic EHR and Revenue Cycle Management teams of nearly 140 people and overseeing support, implementations, and system optimization, along with outsourced Revenue Cycle Management services. Outside of work, Elizabeth enjoys cooking, reading, and spending time with her family.