Healthcare organizations need the ability to flex their IT services without adding to headcount.
That’s where our Managed IT Services come in. Pivot Point Consulting’s U.S.-based health IT specialists hit the ground running. They understand how care teams work—so issues are resolved with context and urgency.
Each of our Managed Services delivers measurable outcomes, system reliability, security, regulatory compliance, and seamless integration with your existing tools and environment. Services are scalable, so you can modernize operations while protecting uptime and end-user satisfaction. From start to finish, you get reliable, timely adaptations across enterprise platforms and minimized disruption as your organization evolves.
EHR and clinical workflow issues can lead to longer charting time, delayed orders, frustrated care teams, and a less-than-ideal experience that patients feel, even if they can’t name it. Our Clinical Service Desk can help you resolve issues, stabilize operations, and protect care delivery.
Our U.S.-based clinical workflow specialists understand how care teams work—not just how the technology works—so issues get solved with context and urgency. They offer Epic and Cerner Tier-1 support, 24/7/365, delivering measurable outcomes, system reliability, security, along with regulatory compliance and seamless integration with your systems and environment.
Every password reset, access issue, and “my thing isn’t working” ticket is a tax on productivity—and an expensive distraction for scarce IT talent. A high-performing IT Service Desk reduces that tax by resolving issues quickly, consistently, and at scale, while We deliver reliable Tier 1 support that protecting uptime and end-user satisfaction. stabilizes day-to-day operations and helps you control labor and support costs without sacrificing service quality.
Our teams are grounded in healthcare technologies, security requirements, and regulatory mandates—so support is efficient without creating risk. Our performance-managed delivery focuses on outcomes (speed, quality, containment), designed to support ROI—not just ticket volume. Additionally, the 24/7/365 coverage (where requested) seamlessly integrates with your tools to speed adoption and minimize disruption.
Implementations can be plagued by fragmented accountability. When something goes wrong, the finger-pointing begins, leading to delays, rework, and a system that doesn’t live up to potential. Pivot Point Consulting’s Implementation as a Service changes the script. We provide the implementation team and own the results, delivering a managed service with clear scope, governance, measurable outcomes, and disciplined execution from kickoff through post-live support.
Our managed implementation delivery model provides an integrated team (program leadership, functional/technical experts, build, testing, training, and change management) that assumes end-to-end responsibility for executing implementation. We gauge success by how we deliver against defined outcomes, timelines, and performance measures—not just project completion.
Interfaces are the hidden cost of healthcare IT—always critical, always fragile, and always pulling your best people into firefighting. Integration as a Service stabilizes and modernizes your interoperability layer, so data moves reliably between the EMR and the rest of your ecosystem, without a permanent backlog of builds, breaks/fixes, and vendor escalations. We help you reduce integration costs, improve uptime, and accelerate digital initiatives by running integration as a disciplined, measurable service.
Pivot Point Consulting’s Integration as a Service is an outsourced operating model that designs, builds, runs, and optimizes healthcare interfaces and APIs across your EMR and enterprise application landscape. Included are traditional interface work (HL7, EDI), integration engine management, Epic Bridges, Cerner EDI, and modern interoperability (API, FHIR, SMART on FHIR) with ongoing monitoring, incident response, and lifecycle maintenance. Delivery includes testing and change control, security and compliance by design, and data quality and terminology alignment.
The Patient Service Desk is the frontline of the digital experience, maintaining patient satisfaction and keeping portals and virtual care usable so your teams can focus on clinical priorities. We provide dedicated, Tier-1 support for patient-facing technology, such as Epic’s MyChart, resolving questions and troubleshooting persistent issues whenever needed, 24/7/365.
Our scalable service model provides healthcare-trained support agents who adapt to your environment, tools, and workflows for faster resolution and a consistent experience. Your organization also benefits from metric-driven service delivery designed to demonstrate ROI, proactive monitoring to reinforce reliability, and attention to security and regulatory requirements.
When reporting becomes a backlog, the organization loses time and momentum. Leaders wait weeks for answers, analysts get buried in one-off requests, and critical decisions are made without reliable insight.
Pivot Point Consulting’s Reporting as a Service is a managed service that provides dedicated reporting and analytics resources—along with an operating framework—to deliver reliable, timely reporting across enterprise platforms. It includes Epic Cogito report developers, Clarity analysts, and comparable reporting talent for Oracle Cerner and MEDITECH environments, plus Power BI and broader BI resources.
Upgrades shouldn’t feel like rolling the dice on downtime, clinician frustration, or revenue-cycle chaos. When EHR and enterprise application maintenance is under-resourced or inconsistently governed, organizations pay twice: once in remediation and overtime, and again in disruption and delayed initiatives. We provide disciplined upgrade support and ongoing maintenance for EHRs and integrated enterprise applications—so change is predictable, safe, and measurably less expensive.
Pivot Point Consulting’s Upgrade Support & Maintenance is an ongoing service model that plans, executes, and sustains vendor release cycles, patches, configuration changes, and performance improvements across EMRs and other enterprise applications. You get structured release management, testing, build support, integration validation, and operational governance that reduce risk, minimize disruption, and keep systems current.
Learn more about how we’ve helped our clients reach their goals!
