Healthcare ERP Strategy, Implementation, & Optimization
In a highly complex environment like healthcare, thousands of factors impact daily decision-making.
That’s where the right technology and expertise are imperative.
Healthcare ERP Expertise for Your Unique Needs
Pivot Point Consulting’s Enterprise Resource Planning (ERP) services help you employ the right tools and strategies to manage, integrate, and automate key functions, centralizing data where it can be mobilized for information, efficiency, and better patient care.
Enterprise Resource Management
Advisory services for the entire ERP journey
An under-planned or poorly adopted ERP can lead to a cascade of problems, including slow hiring, inconsistent controls, messy data, and unnecessary costs across the organization. Pivot Point Consulting’s Enterprise Resource Planning helps healthcare organizations prepare for, select, and optimize ERP platforms so the system supports operations and decision-making and delivers measurable efficiency gains.
We work with your organization to ensure implementation readiness and post-live optimization, particularly for Workday. This includes aligning business processes, operating models, and technology choices so ERP investments improve financial and operational performance, strengthen controls, and reduce manual work and fragmentation across HR, finance, and supply chain functions.
Healthcare IT Process Optimization & Operational Effciency
Core process tune-up to maximize value
Most IT organizations aren’t short on tools; they’re short on time, consistency, and repeatable execution. That adds expense to core IT processes because access takes too long, security becomes reactive, and optimization backlogs never shrink. Pivot Point Consulting’s IT Process Optimization strengthens the components of your IT system—people, workflows, controls, and enabling tools—so you get more value from the technology you already own.
IT Process Optimization redesigns and improves core IT operating processes to improve speed, quality, security, and transparency. We focus on high-impact IT functions such as identity and access management, cybersecurity operations, change control, release management, and optimization backlog management. This results in less manual effort, lower risk and greater delivery throughput.
Healthcare ERP Implementation as a Service
Cohesive project management for seamless execution
Implementations can be plagued by fragmented accountability. When something goes wrong, the finger-pointing begins, leading to delays, rework, and a system that doesn’t live up to potential. Pivot Point Consulting’s Implementation as a Service changes the script. We provide the implementation team and own the results, delivering a managed service with clear scope, governance, measurable outcomes, and disciplined execution from kickoff through post-live support.
Our managed implementation delivery model provides an integrated team (program leadership, functional/technical experts, build, testing, training, and change management) that assumes end-to-end responsibility for executing implementation. We gauge success by how we deliver against defined outcomes, timelines, and performance measures—not just project completion.
Healthcare Integration as a Service
Interoperability consulting for enterprise-wide impact
Interfaces are the hidden cost of healthcare IT—always critical, always fragile, and always pulling your best people into firefighting. Integration as a Service stabilizes and modernizes your interoperability layer, so data moves reliably between the EMR and the rest of your ecosystem, without a permanent backlog of builds, breaks/fixes, and vendor escalations. We help you reduce integration costs, improve uptime, and accelerate digital initiatives by running integration as a disciplined, measurable service.
Pivot Point Consulting’s Integration as a Service is an outsourced operating model that designs, builds, runs, and optimizes healthcare interfaces and APIs across your EHR and enterprise application landscape. Included are traditional interface work (HL7, EDI), integration engine management, Epic Bridges, Cerner EDI, and modern interoperability (API, FHIR, SMART on FHIR) with ongoing monitoring, incident response, and lifecycle maintenance. Delivery includes testing and change control, security and compliance by design, and data quality and terminology alignment.
Healthcare Total Cost of Ownership Assessment
Lifecycle analysis to enlighten next steps
Sticker price is rarely the problem. The real financial impact of technology shows up later—in support labor, integrations, upgrades, contracts that quietly auto-renew, and the “shadow work” teams do to compensate for gaps. A Total Cost of Ownership (TCO) Assessment gives you a realistic appraisal of what your technology actually costs to run and change, so you can make smarter decisions about optimization, consolidation, vendor strategy, and where to reinvest.
Our TCO Assessment analyzes the full lifecycle cost of a system, platform, or portfolio, including direct vendor costs and indirect internal costs required for support, maintenance, security, integration, and improvement. We deliver an executive-ready view of baseline run cost, change cost, and cost drivers, along with a prioritized plan to reduce waste and increase ROI from existing technologies.
Healthcare System Upgrades, Support & Maintenance
Disciplined technology management for sustainable IT
Upgrades shouldn’t feel like rolling the dice on downtime, clinician frustration, or revenue-cycle chaos. When EHR and enterprise application maintenance is under-resourced or inconsistently governed, organizations pay twice: once in remediation and overtime, and again in disruption and delayed initiatives. We provide disciplined upgrade support and ongoing maintenance for EHRs and integrated enterprise applications—so change is predictable, safe, and measurably less expensive.
Pivot Point Consulting’s Upgrade Support & Maintenance is an ongoing service model that plans, executes, and sustains vendor release cycles, patches, configuration changes, and performance improvements across EHRs and other enterprise applications. You get structured release management, testing, build support, integration validation, and operational governance that reduce risk, minimize disruption, and keep systems current.
Healthcare RFP Creation & Vendor Selection
Expert support throughout the decision-making process
Choosing the wrong platform (or the right platform for the wrong reasons) wastes millions and locks you into years of operational drag. Pivot Point Consulting’s Vendor Selection & RFP Creation helps you cut through noise, align stakeholders, and make technology choices that support current needs and long-term strategy.
We employ a structured approach to defining requirements, evaluating vendors, and selecting the best-fit solution for your organization. Steps include end-to-end support for RFP development, vendor shortlisting, demo orchestration, scoring, total cost evaluation, reference validation, and selection recommendations for core enterprise platforms and tightly integrated clinical systems. We can even offer contracting and negotiation support as needed, to reduce downstream risk.
Related Success Stories
Learn more about how we’ve helped our clients reach their goals!
