EHR Success Story
How MetroHealth Reclaimed Time for Strategic IT Priorities
The Challenge
MetroHealth faced a common but critical challenge: balancing the need to maintain and support its Epic enterprise system while launching several large, strategic initiatives. With limited internal resources and competing priorities, their Epic team struggled to manage both day-to-day maintenance and new project development. To ensure continuity and progress, MetroHealth sought a solution that would allow internal teams to focus on innovation without compromising system stability.
Our Solution
MetroHealth partnered with Pivot Point Consulting to provide Epic Application Managed Services, focusing on daily maintenance and support across the Epic ecosystem. Pivot Point integrated into MetroHealth’s Applications team to deliver:
- Incident and Service Request Management
- Epic Upgrades, including project management, build, testing, and service desk support
- Special Projects (i.e., scheduling optimization, TEFCA interoperability validation, Epic Logistics Module)
- MyChart optimization, including real-time balance alerts and Hello World messaging
This model allowed for operational continuity and increased project throughput while controlling costs.