MANAGED SERVICES
Free yourself up to focus
on strategy.

Given the pace of technological change, IT upgrades, optimization, maintenance and support can be difficult, expensive and strain often already over-leveraged resources — which prevents them from focusing on higher value activities.

Pivot Point can help.

Get even more value from Managed Services. You can rely on us not only to deliver quality (as a result of our deep experience and integrated team) and an exceptional patient experience, but also use the data to provide you with performance improvement insights and solutions.

Experienced teams deliver a trusted, centralized US-based solution.

We have a dedicated team headquartered at our Managed Services Center of Excellence in Madison, Wisconsin focused on identifying and driving value across managed services, the patient experience and healthcare operations.

  • EHR SERVICE DESK (TIER 1 – 3)
  • 24×7 IT HELP DESK
  • PATIENT ENGAGEMENT (PATIENT PORTAL AND TELEHEALTH)
  • IDENTITY & ACCESS MANAGEMENT
  • IT INFRASTRUCTURE
  • INCIDENCE MANAGEMENT
  • ADVISORY SERVICES

FIRST CALL RESOLUTION
We increase your organization’s first call resolution and improve customer satisfaction for all providers, end‐users and patients.

RIGHT SKILL, RIGHT JOB
We manage the day‐to‐day maintenance of your enterprise application systems.

DEFRAGMENTATION
We increase your available project hours by removing task fragmentation and increasing your level of support.

BOTTOM LINE RESULTS
We decrease your operating expenses and improve outcomes by increasing resource utilization and clearly defining tasks so you get a better picture of your costs to operate and own your enterprise applications.

Pivot Point Ranks #1 by KLAS

KLAS ranked Pivot Point #1 for Epic Consulting in the Select Category.

Join Our Team

We’re hiring qualified and experienced consultants for exciting projects throughout the country.

Two-Week Satisfaction Guarantee

We are so confident in the quality of our consultants that we offer a two-week money-back guarantee. It’s our Pivot Point Promise.