Extend your reach.

Success in today’s fast-moving telehealth market requires a blend of competitive and environmental intelligence, technology, workflow and revenue cycle readiness and focus on the patient experience.

Pivot Point can help.

Pivot Point Consulting’s telehealth services help healthcare organizations define and chart their course for telehealth and telemedicine. We bring disciplined methodology and professionals experienced in health IT planning and savvy in emerging telehealth solutions and market trends. We work with healthcare leaders to establish strategic telehealth goals, assess operational capabilities and understand their consumer profile in designing and executing roadmaps for expanded care delivery and market success.

More data isn’t better if isn’t used. We partner with you to create analytics strategies, deploy solutions and talent and foster data-driven operations to inform value based care, population health and clinical outcomes.


  • Review telehealth capabilities
  • Determine staff readiness
  • Assess technical infrastructure


  • Identify business and technology requirements
  • Review financial opportunity
  • Construct telehealth roadmap


  • Finalize scope, technology needs and timeline
  • Initiate implementation


Pivot Point Consulting has experienced EHR and telehealth application and device analysts and solution architects who work with healthcare organizations of all size and geography to help plan and implement telehealth solutions — those provided by their EHR vendor or from market leading telehealth vendors. We provide highly skilled Epic MyChart and Canto analysts, Cerner Virtual Health Care resources, as well as consultants experienced with systems such as TeleDoc, AmericanWell and Vidyo. We also provide project management, network engineers and subject matter expertise in patient experience and communications to help our clients implement and deploy telehealth on time and on budget.


Supporting telehealth technology comes with a unique set of challenges — connectivity between sites, patient and provider users, a multitude of devices and systems and the potential for 24 x 7 x 365 coverage. Pivot Point Consulting brings turnkey telehealth support options to clients nationally and we can work with you to quickly and confidently integrate our services into your organization’s telehealth delivery framework. Our telehealth support portfolio includes:

  • Infrastructure
  • EHR and vendor applications
  • Video and device support
  • Patient portal help desk capabilities

We work in partnership with your internal teams provide a frictionless telehealth experience for patients, physicians, staff and your IT team.


Successful telehealth offerings require strong, dependable infrastructure. Key considerations include: network stability, speed and security, remote access capabilities and policies, disaster recovery and failover planning readiness. Our experienced technology infrastructure architects and SMEs work with leading healthcare organizations to plan, test and enable telehealth business continuity.

8 considerations to fast-track your telehealth solution. 

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2020 Best in KLAS

2020 Best in KLAS: Overall IT Services Firm — Pivot Point Consulting, a Vaco company, is recognized for commitment to quality and awarded 2020 #1 Best in KLAS: Overall IT Services Firm.

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We offer a complimentary, no obligation assessment and advisory perspective – and we’re so confident in the quality of our talent that we also offer a 2-week guarantee.