Consumers increasingly expect personalized frictionless healthcare experiences. Unfortunately, many organizations are not prepared to deliver. Limited patient experience strategic planning, sub-optimized solutions or poor execution and communications create missed opportunities to positively impact your patient relationships – and bottom line. Pivot Point Consulting delivers an integrated approach to the patient and consumer experience inside – and outside – your organization.
We help clients develop and execute achievable patient experience road maps that start at the digital front door and extend throughout the enterprise. Our approach includes
Our Patient Experience team focuses on metric-based success. We have proven results in helping clients achieve real value, including revenue improvement, customer acquisition and retention, and improved CGCAHPS scores.
In addition, we work with clients to develop and bring innovative solutions, such as custom mobile applications and integration with leading consumer health apps to enhance the patient experience.
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We understand our clients’ challenges, appreciate their unique needs and know how to get things done on time and on budget.