Indiana Hemophilia & Thrombosis Center Talent Solutions

Medical Group Finds Immediate Wins and Long-term Value in Pivot Point Consulting Interim CIO

Our Challenge

Like many mid-sized medical groups, Indiana Hemophilia & Thrombosis Center (IHTC) experienced organic growth and increasing complexity in its Information Technology (IT) environment over the past 20 years. The Center’s tenured and talented IT staff support current systems and daily operations; however, IT strategic focus and planning for the future was limited.

In 2020, IHTC recognized the need to elevate its IT leadership at an executive level to ensure stability and security of systems and data, sustain its position as a national leader in treating Hemophilia and Thrombosis patients and embrace contemporary and emerging technologies. Given the Center’s long-standing partnership with Pivot Point Consulting, IHTC asked for our assistance in providing a senior IT leader to serve in an interim CIO role and in recruiting a permanent CIO.

Our Solution

Pivot Point Consulting’s Strategy team is comprised
of and experienced Health IT professionals,
including numerous former CIOs and IT Directors.
An Executive Advisor from this team was placed as
the interim CIO for IHTC to focus on:

Project portfolio planning and governance
IT budget development
Staff capability evaluation and development
Execution of multiple languishing initiatives
Selection of a new EHR and unified patient
communications and telehealth platform
Permanent CIO recruiting and onboarding

Our Impact

Completing a technology assessment and roadmap

Selecting and implementing a unified patient communications and telehealth platform

Enhancing internet capacity, stability and security

Upgrading current EHR to meet CMS requirements and selecting a new EHR

Implementing new systems for data back-up and security

Migrating the Center to Microsoft Enterprise 365

Client Testimonial

"Pivot Point has flexed with us as our business needs have changed. They’re exceptional in finding resources who bring deep technical experience and the ability to complement and expand our vision, and the change management skills to operationalize it. We made incredible progress under the leadership of Pivot Point’s interim CIO. We appreciate our relationship with Pivot Point and the high caliber of IT professionals they have provided to the Center over the past 4 years.”

Nancy Hoard

Executive Director, Indiana Hemophilia & Thrombosis Center