Top 5 Tips for Maximizing Epic Community Connect Partnerships

Epic® Community Connect provides opportunities for healthcare providers to maximize the value of their EHR IT investments. It promotes a community record for the host and its affiliates, provides access to the industry-leading EHR to a broad range of organizations, supports regulatory compliance and enhances patient experience.

There are many reasons why healthcare organizations are investing in Community Connect programs. Whether it’s strategic growth or getting ahead of the competition, Community Connect can be leveraged in many different ways. Joe Clemons, Director, Advisory Services and Zack Tisch, Senior Director of Implementation Services of Pivot Point Consulting share top insights on how to successfully implement Community Connect.

1. Have an aligned organizational vision for Community Connect goals.

For some organizations, Community Connect is foundational to their growth, and in many cases, it can be a precursor to an acquisition. It is important to have the program take up the vast majority of the organization’s institutional focus, resources and effort.


2. Establish governance.

Organizations should understand what the three to five year trajectory is to be able to set up the relationship the right way,  regardless of if they scale differently than their partners.


3. Communicate the vision to the organization.

It is important organizations align the staffing model and methodology to the core mission.


4. Fully assess and understand the “why.”

It is important to do plenty of due diligence up front. The most successful connects are the ones that implement full assessment work to make sure that they are going into the partnership fully understanding the why, and also understanding where the synergies are between the two organizations.


5. Focus on success.

Enlist partners who are able to help accomplish organizational goals. This is key because organizations should build partnerships that add value and set up the organization for success.


Go in depth on best practices for extending IT platforms with Community Connect in the latest episode of our podcast, “Get to the Point.”


About the contributors
Joe Clemons is a director, advisory services, at Pivot Point Consulting. Joe is an experienced healthcare technology leader in clinical and business system selection, implementation and post-live support including Epic, 3M, IOD (Ciox Healthcare), GE Centricity, McKesson, Workday, ADP, Great Plains, Pyxis, Omnicell, Acudose, medDISPENSE, comprehensive pharmacy closed-loop solutions, and many more ancillary Laboratory and Diagnostic Imaging Information Systems. Joe joined the advisory services team in 2019 with a long history of successfully managing projects and multi-disciplinary teams. He started his career in pharmacy management and pivoted to healthcare IT, where he led many EHR and pharmacy system implementations, served as the ICD-10 program manager for a large health system and managed Workday HRIS/ERP system implementations.

Zack Tisch, PMP is a senior director, strategic implementation services, at Pivot Point Consulting. Zack is a dynamic healthcare IT executive leader with 13 years experience in leading complex, integrated Electronic Medical Records implementations at notable institutions such as Cedars-Sinai, MD Anderson Cancer Center, UCLA Health, University of Arizona Health Network, and Catholic Healthcare Partners. Zack is a Project Management Professional (PMP) and is certified in 15 Epic applications. He also founded Epic’s Long Term Support Workgroup and is passionate about continuing to extract value out of the EMR system to provide efficient, effective, and safe care.