2019 Trends: Efficiency, Opportunity and Execution

Gretchen Rubin once said, “The days are long but the years are short.” Time goes by faster than one expects, which is why Pivot Point Consulting’s Advisory Services team is already thinking beyond 2018 —about the challenges and opportunities healthcare leaders should have in their sights. Below, three Pivot Point executives share their thoughts on what is over the horizon.

Jon Melling, FHIMSS, Partner

For Jon, the focus is on Efficiency, including:

  • Improved workflow support. As healthcare organizations face increased need for collaborative, coordinated care under value-based care, they must identify ways to improve clinical protocols and workflow so time and human capital are used wisely.
  • Continued focus on cost management. A key lever in value-based care is cost management. Performance and productivity tracking, reengineering the value chain with robust ERP systems, and possibly introducing cost management systems will be a part of this wave.
  • Clinically integrated networks. The collaborative care narrative affects many aspects of current practice and will drive collaboration between venues and sources of care provision.
  • Telehealth can and should serve as an efficient means to care for and engage patients on their terms and to extend the reach of the provider organization.

Matt Curtin, Director of Business Development – Advisory Services

As Matt looks ahead, he sees Opportunity for:

  • Technology resource management. Health organizations must standardize, simplify and streamline their technology investments and service delivery for maximum value. This requires a holistic view, identifying and rationalizing shadow IT, and a collective commitment to disciplined executive decisions based on business outcomes.
  • Analytics maturity. As the base of high fidelity data in enterprise clinical and business systems grows, leaders are shifting to focus on data, analytics, and data governance. Not everyone needs to build “a Watson”—simple tools, clean data and a talented, trained team can drive improvement and innovation
  • Privacy and security. Expanding bad actor capabilities, internal threats, rapidly changing technologies, and other forces are increasing data risk. Privacy and security leaders must actively manage the technological, cultural, and organizational elements surrounding risk-mitigation.

Laura Kreofsky, Vice President of Advisory Services

Laura’s perspective is that Execution will matter, especially for:

  • IT-as-a-Service. M&A, Community Connect and other affiliations place a heavy burden on the host organization, particularly IT services. Leaders must approach these market-facing initiatives with a defined strategy, a programmatic approach and a clear delivery roadmap.
  • Patient experience. Rising consumer expectations for mobility, efficiency and transparency require provider organizations to improve their service capabilities, digital presence and the seamless integration of CRM-like capabilities to drive consumer loyalty and market growth.
  • IT governance. Organizations must establish or shore up enterprise IT governance to be inclusive of clinical, business and IT/infrastructure, disciplined in spending and proactive.

If you need help framing or addressing your strategic IT initiatives as you look ahead to 2019, let’s talk.

Pivot Point Consulting’s Four for Free offer provides your organization with up to four hours of pro bono, no obligation assessment and advisory perspective. Call (800) 381-9681 or email us today.