Managed Services

Implementing an enterprise EMR system can be an arduous task, but it’s only the beginning.  Given the pace of technological change, the ongoing upgrades, optimization, maintenance and support can be difficult, expensive and strain often already over-leveraged resources—which prevents them from focusing on higher value activities.

Pivot Point Consulting provides fully managed, US-based solutions to fit your specific healthcare application maintenance needs—including:

Application Managed Services

  • EMR Service Desk (tier 1 – 3)
  • Patient Portal Support
  • Telehealth Support
  • Legacy and Third-Party Application Support

Whether your organization needs patient or end-user support, our certified and experienced EMR support team provides:

  • Structured transition enabled by a dedicated service delivery team
  • Prompt, trusted application services ranging from short-term post go-live support to ongoing application administration


Pivot Point Consulting’s service level agreements and guaranteed performance outcomes:

  • Simplify IT operations
  • Provide fixed monthly cost
  • Enable your patients and end-users to receive the best quality service at a reduced overall cost to the organization
  • Free up your resources to drive innovation, growth and transformation

Pivot Point Ranks #1 by KLAS

KLAS ranked Pivot Point #1 for Epic Consulting in the Select Category.

Join Our Team

We’re hiring qualified and experienced consultants for exciting projects throughout the country.

Two-Week Satisfaction Guarantee

We are so confident in the quality of our consultants that we offer a two-week money-back guarantee. It’s our Pivot Point Promise.