How to Build and Manage a Training Team for the Long Run

Technical training for an EHR go-live is often hectic, arduous and delayed until the very end of implementation—when timelines are tight, end-users are anxious and IT expenses are highest. Yet much of an organization’s success hinges upon the effectiveness of its EHR system training, both at go-live and over the long term.

Training can have vast ramifications for the project budget and the successful long-term use of the EHR—which is why initial technical training must shift to long-term education. Increasingly, project leadership recognizes this ongoing need, but may have a lot of questions, including:

  • What are the best staffing options for the EHR implementation training project?
  • How many full-time or contract trainers do we need?
  • To what extent will training impact budget and timeline?
  • Which EHR training methodologies can we use, and which will be most effective?

Chris Cooley, Pivot Point Consulting’s lead Epic Program and Training Advisor, has experience on 15 EHR implementations, and will be speaking about long-term training at the 2017 Midwest Fall Technology Conference. Chris has written about this topic before (read it here), but her conference session will delve deeper into how to build and manage an efficient, low-budget training team for the long run. She’ll offer best practice suggestions, proven samples, and well-refined templates that she’s used to increase knowledge, boost employee satisfaction, reduce attrition, and minimize the financial risk profile of the implementation.

Interested? Then mark your calendar.

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